Ramy Elawady
Supervisor
Alexandria,Egypt
Summary
Dynamic leader with a proven track record in staff training and performance improvement, notably at Abou Rabie. Excelled in expanding customer bases and enhancing satisfaction through exceptional interpersonal communication and problem-solving skills. Achieved significant results in both operational efficiency and sales revenue growth, demonstrating a unique blend of hard and soft skills.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Sales Representative
Elsallab Company
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
Egypt Industrial Service
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
Gad Allah for Lubricant and Industrial Grease
Handball Coach
Smouha Club
01.2022 - Current
- Enhanced team performance by developing and implementing effective coaching strategies.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
Supervisor of Operations
Nielsen IQ
01.2016 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Restaurant Manager
Abou Rabie
01.2009 - 01.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Representative and Customer Service
Egypt Time Co.
01.2012 - 10.2013
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Bachelor In Commerce - Accounting
Alexandria University
Alexandria 06.2011
High School Diploma -
Middle East
Alexandria2002
Skills
Staff Training
Problem solving strength
Interpersonal communication skills
Retention strategies
Sales expertise
Performance improvement
Timeline
Handball Coach
Smouha Club
01.2022 - Current
Supervisor of Operations
Nielsen IQ
01.2016 - Current
Representative and Customer Service
Egypt Time Co.
01.2012 - 10.2013
Restaurant Manager
Abou Rabie
01.2009 - 01.2014
Sales Representative
Elsallab Company
Sales Representative
Egypt Industrial Service
Sales Representative
Gad Allah for Lubricant and Industrial Grease
Bachelor In Commerce - Accounting
Alexandria University
High School Diploma -
Middle East