Ramy Mahmoud
Cairo
Summary
I'm happy to apply the experience and skills I've obtained in my career in order to manage projects through creative problem solving and innovative thinking. I possess a strong eye for detail and can thrive independently as well as in a team environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Support Specialist
SWATX Solutions
05.2021 - Current
- Responsible for networking, design, installation and maintenance services.
- Supporting users over the telephone and by email.
- Maintain the companies network infrastructure.
- Configuration and testing of any new hardware and software.
- Travelling to client sites to help with installs, deployment, and troubleshooting.
- Management of the daily data backup and retrieval scheme.
- Installing and operating Windows desktop and server operating systems.
- Ensure computer hardware is safe & complies with health and safety legislation.
Network Specialist
Bishara Textile and Garment Manufacturing Co. BTM
11.2019 - 04.2021
- Provide technical support for BTM's employees and ensure proper maintenance of workstations, networks, printers and PCs.
- Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
- Support disaster recovery plans, performing regular backups for workstations, PCs an websites.
- Determining company needs and coordinating the development and maintenance of network infrastructures with the IT team.
- Ensuring secure and stable server connectivity and testing network protocols.
- Managing internet domains and optimizing intranet performance.
- Installing, updating, and configuring end-user networking accessories.
- Monitoring server capacity and performance to keep up.
- Running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures.
IT & Communication Officer
Sanabel-the Microfinance Network of Arab Countries
01.2015 - 03.2019
- Company Overview: www.sanabelnetwork.org & www.sanabelconf.org
- Installing and configuring computer hardware, operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Performing regular backups for workstations, PCs and websites.
- Advise user on appropriate action.
- Update content for Sanabel's websites.
- Design and Edit all Sanabel publication.
- Admin on Sanabel's SalesForce, Smart Survery and SurveyMonkey accounts.
- Design and edit (banners - training announcement - greeting cards ….etc.
- Perform additional duties as assigned by the management.
- Www.sanabelnetwork.org & www.sanabelconf.org
Helpdesk Representative
03.2011 - 12.2014
- Handled technical troubleshooting issues, including system crashes, slow-downs and data recoveries, configure and install internal network points and handling all internet issues.
- Companies: Sanabel-the Microfinance Network of Arab Countries, El Mostakbal Co. for Trade & Manufacturing (Office Express), Delta Logistics Egypt, Sabet Group, Contrast adv, IN and OUT Logistics, All IN One adv, Living Mix Furniture, AIC, Egyptian-Kuwaiti Company For GIS and Surveying (EKC)
Technical Support
Computer Troubleshooters, Egypt
03.2008 - 03.2011
- Monitor and maintain the computer systems and networks of Organizations.
- Install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems.
- User support and customer service on company supported computer applications and platforms.
- Troubleshoot problems and advise on the appropriate action.
Education
B.Sc. Of Computer and Information System - Information System Department
El GAZEERA Academy
05.2007
Skills
- Troubleshooting & Issue Resolution
- End-user Training & Support
- Scheduled & Ad Hoc Maintenance
- Client Relationship Management
- Root Cause Analysis
- System Implementation
- Rapid Ticket Response Times
- Detailed Documentation
Certification
- Arab Group of Computer & languages Certified Maintenance, 2007-03-01, Hardware - Software
- KIT Certified Networks, 2008-01-01
- MCITP (Microsoft Certified IT Professional), 2012-09-01, Enterprise Administrator on Windows Server 2008, Windows Server 2008 Network Infrastructure, Configuring and Troubleshooting AD Domain Services, Configuring Windows Server 2008 Application Infrastructure, Windows Server 2008 Enterprise Design, Configuring Windows 7 Client
- Web Design and Development, 2016-04-01, HTML / CSS, JS & Jquery, PHP & MySQL, Bootstrap
Self Studies
- AWS Cloud Practitioner Essentials
- FortiGate UTM Fundamentals
- CCNA 200-301
- PFSense Firewall
- OPNSense Firewall
Timeline
IT Support Specialist
SWATX Solutions
05.2021 - Current
Network Specialist
Bishara Textile and Garment Manufacturing Co. BTM
11.2019 - 04.2021
IT & Communication Officer
Sanabel-the Microfinance Network of Arab Countries
01.2015 - 03.2019
Helpdesk Representative
03.2011 - 12.2014
Technical Support
Computer Troubleshooters, Egypt
03.2008 - 03.2011
B.Sc. Of Computer and Information System - Information System Department
El GAZEERA Academy
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