Ramy Mamdouh Shawky
Motivated And Customer-oriented Professional With Experience In Hospitality And Front Desk Operations. Skilled In Guest Services, Communication, And Administrative Tasks. Committed To Providing A High-quality Experience For Guests And Supporting Team Efficiency.
El Rigga,Dubai
Summary
Dynamic professional with extensive experience in customer service and financial management at Rotana Ćafe. Proven track record in boosting sales through effective strategies and exceptional relationship building. Skilled in team leadership and conflict resolution, fostering a positive environment that enhances customer satisfaction and drives repeat business.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Café Co-Owner & Manager
Rotana Café
2022.03 - 2025.03
- Managed day-to-day operations of Rotana Café, ensuring smooth customer service and efficient business practices.
- Supervised a team of staff, trained new employees, and ensured high-quality service.
- Handled customer inquiries, provided information on menu items, and ensured customer satisfaction.
- Contributed to creating a welcoming atmosphere, which resulted in positive reviews and repeat customers.
- Managed financial aspects, including budgeting and inventory, ensuring profitability.
Telesales (Arabic Accounts)
Vodafone
2021.01 - 2022.02
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Bartender
Sinbad Hotel
2020.10 - 2021.01
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Front Desk Receptionist
Basma Hotel
2019.06 - 2020.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Bachelor's Degree - Primary Education (English)
Aswan University
Egypt 06.2020
Skills
Customer service
Team management
Financial management
Inventory control
Budgeting
Communication skills
Problem solving
Time management
Attention to detail
Adaptability
Decision-making
Staffing
Teamwork and collaboration
Adaptability and flexibility
Personal Information
- Date of Birth: 18th of May 1998
Visa Status
Visit visa, 07/13/25
Timeline
Café Co-Owner & Manager
Rotana Café
2022.03 - 2025.03
Telesales (Arabic Accounts)
Vodafone
2021.01 - 2022.02
Bartender
Sinbad Hotel
2020.10 - 2021.01
Front Desk Receptionist
Basma Hotel
2019.06 - 2020.09
Bachelor's Degree - Primary Education (English)
Aswan University