Ramy Pasha
Professional Maketer
Cairo
Summary
Through my +10 years experience I have Results-focused,quality-driven professional with extensive
experience in business development positions,
demonstrating consistent achievement of objectives, strong sales and service skills, and dedication to organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Trade Specialist Manager
Mashreq Bank,UAE - Client Experience & Conduct Group COE Egypt
Cairo
07.2021 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Ensure delivering of excellent proactive and reliable trade service.
- Handling of all Trade and factoring queries received from corporate clients.
- Escalate & resolve potential issues related to customer trade transactions and associated processes to relevant stakeholders.
- Maintain up-to-date-records of all client enquiries /complaints via the CRM.
Trade Finance Deputy Manager
Arab African International Bank
Cairo
06.2014 - 06.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Created plans and communicated deadlines to complete projects on time.
- Consultancy services provided to bank’s customers related issuing/ amendment of letters of guarantees.
- Acting as a single point of contact for customers, Branch heads,Relationship Managers, Back office for trade transactions.
Senior Relationship Officer
Arab African International Bank
Cairo
06.2008 - 06.2014
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Offered competitive commercial banking solutions and retail financing options.
- Provide consultancy & direction with major corporate customers.
- selling an extensive line of banking products & portfolios.
- Maintaining and growing base business, adoption of new techniques as well as achieving the common goals and objectives that support the bank vision and mission.
Premium Services Representative
Vodafone
Cairo
07.2007 - 08.2008
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in highly professional manner.
- Prioritize and analyze market trends, needs, new products opportunities and the completion for future propositions developments and service enhancements.
Merchandising Specialist
Heinz
Cairo
01.2006 - 07.2007
- Established strong vendor relationships to maintain and support business.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Updated pricing and signage to complete product displays and educate customers.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Monitored and analyzed sales records and consumer purchasing trends.
- Inspected merchandise for quality and arranged proper display location on floor.
- Maintained product inventory and reordered items.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
Education
Master Of Business Administration MBA - Marketing
Arab Academy For Science And Technology And Maritime
Egypt- Cairo 02.2011 - 02.2013
Bachelor Degree - Business Administration And International Trade
Misr International University
Egypt- Cairo 09.2003 - 06.2007
Skills
Trade show marketing
Accomplishments
- Maintaining a high level of Customer’s satisfaction; demonstrating condescending behavior when dealing with overly demanding callers.
Additional Information
RELATED COURSES / WORKSHOPS :
2021-2022:
•Compliance E-Learning (AML/CTF, ABC , KYC &
Sanctions). .
•Successfully completed CX Essentials workshop.
•Data Classification Assessment - Aug 2021
•Fraud awareness - Sep 2021
•Data privacy framework and guidelines- Sep 2021
•Advance information security and Data privacy.
•Introduction to lean Agile - Sep 2021
•Digital Marketing Professional (Nanodegree Program) - MAR 2021
DEC 2016: Digital Marketing Course held with (Global Integration For Training & Development-GIFTD).
FEB- Sep. 2015: Uniforms Rules for Demand Guarantees course at Federation of Egyptian Banks.
MAY 2015: Creativity & Critical thinking workshop at (Logic for Human Resource & Development)
2013- 2014:
•Basic Sales Concepts and Techniques Workshop with COUNSELL
•Relationship Management (MBTI) Workshop at (QUEST) May 2013.
• Effectively dealing with customers & conflict resolution workshop) with COUNCELL.
•Consultative Selling Workshop with QUEST
•Negotiations Skills Workshop with QUEST.
•Business communication skills.
Timeline
Trade Specialist Manager
Mashreq Bank,UAE - Client Experience & Conduct Group COE Egypt
07.2021 - Current
Trade Finance Deputy Manager
Arab African International Bank
06.2014 - 06.2021
Master Of Business Administration MBA - Marketing
Arab Academy For Science And Technology And Maritime
02.2011 - 02.2013
Senior Relationship Officer
Arab African International Bank
06.2008 - 06.2014
Premium Services Representative
Vodafone
07.2007 - 08.2008
Merchandising Specialist
Heinz
01.2006 - 07.2007
Bachelor Degree - Business Administration And International Trade
Misr International University
09.2003 - 06.2007
Similar Profiles
Riham Elsayed GadRiham Elsayed Gad
Business Banking Relationship Manager at Mashreq Bank EgyptBusiness Banking Relationship Manager at Mashreq Bank Egypt
Kareem M. KamelKareem M. Kamel
Head of Design at Hilights Group (Egypt / KSA / UAE)Head of Design at Hilights Group (Egypt / KSA / UAE)
Michael Bwiso KevinMichael Bwiso Kevin
Relationship Officer ( Credit Cards/Personal Loans at Derby Group (Mashreq Bank )Relationship Officer ( Credit Cards/Personal Loans at Derby Group (Mashreq Bank )