Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
RAMY SAID MOHAMED

RAMY SAID MOHAMED

Branch Manager
Giza,Giza

Summary

Adept at enhancing service quality and fostering strong client relationships, I significantly improved customer satisfaction at Circle K. My expertise in staff training and relationship management, coupled with a knack for strategic sales implementations, consistently exceeded performance targets. Skilled in both verbal and written communication, I excel in driving revenue growth and team productivity.

Overview

24
24
years of professional experience
1
1
Language

Work History

Branch Manager

Circle K
11.2017 - 11.2024
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Consulted customers to boost product sales and services.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

Branch Manager

Master Anza Joe
11.2017 - 11.2017
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
  • Implemented rigorous risk management protocols, safeguarding against potential financial threats.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.

Super Pfizer

Uno Shagajo Grill
11.2014 - 11.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Captain Waiter

Chiles Group
11.2010 - 04.2013
  • Trained and managed dining room staff with diverse service backgrounds.
  • Showed high-level understanding of fine dining standards and practices.
  • Monitored staff performance to ensure consistent excellence in service delivery.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
  • Completed restaurant opening and closing functions that included POS report generation.

Branch Manager Trainee

Tebesty Pizza
11.2005 - 11.2010
  • Implemented cost-saving measures to reduce expenses without sacrificing service quality or employee morale.
  • Boosted staff productivity with comprehensive training programs, clear expectations, and regular feedback sessions.
  • Delivered exceptional customer experiences by addressing inquiries promptly, resolving issues efficiently, and providing personalized solutions.
  • Evaluated employee performance regularly through observation, coaching sessions, and formal assessments for continuous improvement.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Designed and maintained financial models to identify and measure risks.
  • Established and checked coding procedures, monitored reports and updated internal files.

Captain Waiter

Intercontinental Sharm El Sheikh
11.2001 - 07.2003
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.

Captain Waiter

Fish Market Americana
11.2000 - 11.2002
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Coordinated dining room staff schedules to provide adequate floor coverage.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.

Education

Very Good - Accounting

Abdullah Bin Mohammed
Giza
01.1998

Skills

Reporting familiarity

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Improved employee satisfaction and reduced turnover number%.

Timeline

Branch Manager

Circle K
11.2017 - 11.2024

Branch Manager

Master Anza Joe
11.2017 - 11.2017

Super Pfizer

Uno Shagajo Grill
11.2014 - 11.2014

Captain Waiter

Chiles Group
11.2010 - 04.2013

Branch Manager Trainee

Tebesty Pizza
11.2005 - 11.2010

Captain Waiter

Intercontinental Sharm El Sheikh
11.2001 - 07.2003

Captain Waiter

Fish Market Americana
11.2000 - 11.2002

Very Good - Accounting

Abdullah Bin Mohammed

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RAMY SAID MOHAMEDBranch Manager