Swimming
Ramy Rabea Hosny Abd-El Hameed
IT Manager & Consultant
10th Of Ramadan City,Sharkia
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 15 years of experience in more industries like medicals and manufacturing. Recognized for cost-effective system improvements, operational streamlining, and positive leadership style.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
8
8
Certificates
3
3
Languages
Work History
IT Consultant
Creatives International Shcools
10th of Ramadan City
01.2022 - Current
- Create a Domain Controller using windows server 2019
- Control Active Directory (Create users, join to domain, Create group policy on OU …)
- Create a SOPHOS Firewall
- Create WSUS Server
- Create Users and Set permissions to users
- Make Backup Schedule
- Purchasing
- Buy all of computer and network parts
- Bring offers
- Others
- Flow-up Attendance and leave Program
- Make a Course's to raise the level of employees such as (ICDL – Office ….).
- Created service level agreement for IT operational functions and help desk operations.
- Troubleshooting and resolving issues to achieve architecture compatibility.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Adjusted design parameters to incorporate new features.
- Coordinated efficient large-scale software deployments.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
IT Manager
Elghandour Hospitals
12.2020 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Assisted in development of long-term strategies to grow department and resources.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Oversaw daily performance of computer systems and immediately responded to resolve issues to keep network up and running.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Oversaw development and implementation of improvements to support network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Coordinated secure system access of users to various department systems and platforms.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Manager
Afri Medical
02.2017 - 08.2020
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Consultant
Helal & Golden Star Group
10.2016 - 02.2017
- Created service level agreement for IT operational functions and help desk operations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Developed clear specifications for project plans using customer requirements.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Coordinated efficient large-scale software deployments.
IT Manager
United BioMed, UBM, Pharmaceuticals
11.2015 - 12.2015
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed staff of 5 team members engaged in administering complex IT infrastructure.
IT Consultant
Plast Mac
10th Of Ramadan City, SHR
01.2015 - Current
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IT Manager
Just, Chain
06.2015 - 11.2015
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
IT Manager
Helal & Golden Star Group, Amin Helal Sons
03.2012 - 05.2015
- Plast Home (Super Market), Egypt
- Create & Manage Active Directory using windows server 2008
- Create & Manage wireless solution between factories
- Manage network & ERP System and Backup in 6 Factories (El-Helal & Golden Star – El-Helal for Industrial Housing – El-Helal for Modern Plastics –El-Helal & Modern Golden Star – Om El-Kora – El-Helal & golden Star for Plastic Technology
- Manage network & ERP System and Backup in 8 Branches (Giza – Shorok – Shobra – Abou Hamad – Birket El Sabea – Damanhour – Sohag – Dayrout, in Plast Home (El-Amin Market) is a (Supermarkets) one of Helal & Golden Star Group Companies for cleaning articles "Amin Helal Sons" - install and configure a retail system – Client/Server
- Create a Business Processes (warehouses (input/output) – closing shifts – shifts handover – Bank transfers – Data Entry)
- Chaser Training and Data Entry
- Chaser supervisor and closing shifts follow up
- Create a connection between 7 branches (Ain Shamse – Mataria - Alexandria – Elgish - Shobra – Saket Miky) and the Main branch in Nasr City
- Install and configure a cameras system (DVRs) in more than 6 sites and factories
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed staff of 6 team members engaged in administering complex IT infrastructure.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Designed, documented and executed system upgrades and patch management using update manager.
- Developed project plans identifying key issues, approaches and performance metrics.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
IT Deputy Manager
Helal & Golden Star Group
01.2010 - 01.2012
- Egypt
- Manage network & ERP System and Backup in 7 Branches (Tanta – Giza – Alexandria – Sohag – 10th of Ramadan City – Cairo1 – Cairo2)
- Manage network & ERP System and Backup in Head Office and 9 Factories in Egypt (El-Helal & Diamond Star – El-Helal & Silver Star – El-Helal and Modern Silver Star – Marina El-Helal – International for Packing – El-Helal for Detergents – El-Helal for Aluminum – El Helal for Sacks – Helal Val)
IT Specialist
Helal & Golden Star Group
03.2008 - 05.2010
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Performed server backups and changed and replaced backup tapes daily.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
Instructor
Egyptian American Center
10th Of Ramadan City
01.2008 - 01.2008
- Egyptian American Center for Information Technology) ICDL Course
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Increased student participation via engaging lectures and assignments.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Optimized learning plans based on student performance and feedback.
- Reviewed class and student records to identify improvement opportunities.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Tested and evaluated students on materials presented in workshops and classes.
- Improved student performance by defining clear goals and communicating performance metrics.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Collaborated with administration to secure departmental budget increase.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Promoted classroom safety, collaboration and best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Oversaw curriculum development and implementation in alignment with best practices.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Facilitated learning with creation of engaging written and oral assignments.
- Communicated student progress to parents and guardians for collaborative approach to educational goals.
Computer Teacher
Massria Integrated Language School
01.2008 - 01.2008
- Motivate the students
- Make competition between students
- Interactive learning with electronic tools
- Create a new task to make students open mind.
Switch-Board Mgr
ABB Arab, SAP
01.2006 - 01.2007
- L.V Dept
- Set a Monthly Plan and Flow-up the martial
- Make internal Supplies in L.V Department
- Follow-up to internal and external correspondence in our Dept.
IT Technical Support Specialist
ABB Arab
10th Of Ramadan City, Egypt
06.2006 - 10.2006
- IT Section 2003, 2004, 2005
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Computer And Information Sciences
HISTS
Egypt 09.2002 - 09.2006
Microsoft Certificate System Engineering - Network And System Administration
Inform - IBM
Egypt 01.2008 - 04.2008
Allam Academy – Future Leaders - undefined
Canadian Training Center of Human
Diploma - Human Resources Management
Allam Academy
01.2013 - 04.2013
Skills
Ability for solving complicated problemsAchieving projects successfully within its goals & missions
Requirements analysis and design phases
Information Technology Infrastructure
Bring Your Own Device (BYOD) Management
Project Management
Multi-Site Hardware Deployment
Project lifecycle management
Infrastructure development
Budget administration
Requirements analysis
Planning and Coordination
Product development
Agile framework
Security planning
Interpersonal Communication
Dependable and Responsible
Risk mitigation planning
Organization and Time Management
Teambuilding
Accomplishments
- Saved the company $50000 over 5 years by implementing a successful productivity improvement plan.
- Completed the infrastructure upgrade Project on time and 30% under budget.
- Reduced department operating costs by 2% in 12 months.
- Increased company revenue by $10000 by negotiating Vodafone - Microwave connections.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Achieved VPNs by completing all branches with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
Microsoft Certified Solutions Associate (MCSA-2016) Dec-2018
Interests
Football
Searching
Traveling
Timeline
IT Consultant
Creatives International Shcools
01.2022 - Current
IT Manager
Elghandour Hospitals
12.2020 - Current
IT Manager
Afri Medical
02.2017 - 08.2020
IT Consultant
Helal & Golden Star Group
10.2016 - 02.2017
IT Manager
United BioMed, UBM, Pharmaceuticals
11.2015 - 12.2015
IT Manager
Just, Chain
06.2015 - 11.2015
IT Consultant
Plast Mac
01.2015 - Current
Diploma - Human Resources Management
Allam Academy
01.2013 - 04.2013
IT Manager
Helal & Golden Star Group, Amin Helal Sons
03.2012 - 05.2015
IT Deputy Manager
Helal & Golden Star Group
01.2010 - 01.2012
IT Specialist
Helal & Golden Star Group
03.2008 - 05.2010
Microsoft Certificate System Engineering - Network And System Administration
Inform - IBM
01.2008 - 04.2008
Instructor
Egyptian American Center
01.2008 - 01.2008
Computer Teacher
Massria Integrated Language School
01.2008 - 01.2008
IT Technical Support Specialist
ABB Arab
06.2006 - 10.2006
Switch-Board Mgr
ABB Arab, SAP
01.2006 - 01.2007
Bachelor of Science - Computer And Information Sciences
HISTS
09.2002 - 09.2006
Allam Academy – Future Leaders - undefined
Canadian Training Center of Human