Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Ramy Rabea Hosny Abd-El Hameed

Ramy Rabea Hosny Abd-El Hameed

IT Manager & Consultant
10th Of Ramadan City,Sharkia

Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 15 years of experience in more industries like medicals and manufacturing. Recognized for cost-effective system improvements, operational streamlining, and positive leadership style.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
8
8
Certificates
3
3
Languages

Work History

IT Consultant

Creatives International Shcools
10th of Ramadan City
01.2022 - Current
  • Create a Domain Controller using windows server 2019
  • Control Active Directory (Create users, join to domain, Create group policy on OU …)
  • Create a SOPHOS Firewall
  • Create WSUS Server
  • Create Users and Set permissions to users
  • Make Backup Schedule
  • Purchasing
  • Buy all of computer and network parts
  • Bring offers
  • Others
  • Flow-up Attendance and leave Program
  • Make a Course's to raise the level of employees such as (ICDL – Office ….).
  • Created service level agreement for IT operational functions and help desk operations.
  • Troubleshooting and resolving issues to achieve architecture compatibility.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Adjusted design parameters to incorporate new features.
  • Coordinated efficient large-scale software deployments.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.

IT Manager

Elghandour Hospitals
12.2020 - Current
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Oversaw IT department operations and training.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Assisted in development of long-term strategies to grow department and resources.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Customized and repaired technology based on staff requests.
  • Created and terminated user's accounts from start to finish in business applications.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Oversaw daily performance of computer systems and immediately responded to resolve issues to keep network up and running.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Oversaw development and implementation of improvements to support network operations.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Coordinated secure system access of users to various department systems and platforms.
  • Managed life cycle replacement of hardware and software.
  • Implemented and maintained technology and software budget.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

IT Manager

Afri Medical
02.2017 - 08.2020
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Oversaw IT department operations and training.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.

IT Consultant

Helal & Golden Star Group
10.2016 - 02.2017
  • Created service level agreement for IT operational functions and help desk operations.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Developed clear specifications for project plans using customer requirements.
  • Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
  • Coordinated efficient large-scale software deployments.

IT Manager

United BioMed, UBM, Pharmaceuticals
11.2015 - 12.2015
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led and managed staff of 5 team members engaged in administering complex IT infrastructure.

IT Consultant

Plast Mac
10th Of Ramadan City, SHR
01.2015 - Current
  • Worked well in a team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

IT Manager

Just, Chain
06.2015 - 11.2015
  • Oversaw IT department operations and training.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

IT Manager

Helal & Golden Star Group, Amin Helal Sons
03.2012 - 05.2015
  • Plast Home (Super Market), Egypt
  • Create & Manage Active Directory using windows server 2008
  • Create & Manage wireless solution between factories
  • Manage network & ERP System and Backup in 6 Factories (El-Helal & Golden Star – El-Helal for Industrial Housing – El-Helal for Modern Plastics –El-Helal & Modern Golden Star – Om El-Kora – El-Helal & golden Star for Plastic Technology
  • Manage network & ERP System and Backup in 8 Branches (Giza – Shorok – Shobra – Abou Hamad – Birket El Sabea – Damanhour – Sohag – Dayrout, in Plast Home (El-Amin Market) is a (Supermarkets) one of Helal & Golden Star Group Companies for cleaning articles "Amin Helal Sons" - install and configure a retail system – Client/Server
  • Create a Business Processes (warehouses (input/output) – closing shifts – shifts handover – Bank transfers – Data Entry)
  • Chaser Training and Data Entry
  • Chaser supervisor and closing shifts follow up
  • Create a connection between 7 branches (Ain Shamse – Mataria - Alexandria – Elgish - Shobra – Saket Miky) and the Main branch in Nasr City
  • Install and configure a cameras system (DVRs) in more than 6 sites and factories
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led and managed staff of 6 team members engaged in administering complex IT infrastructure.
  • Organized internal audits and led efforts to determine and remedy deficiencies.
  • Proposed and implemented system enhancements to improve performance and reliability of storage environment.
  • Designed, documented and executed system upgrades and patch management using update manager.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Managed projects from procurement to commission.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and implemented strategic project plans to meet business objectives.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Provided detailed project status updates to stakeholders and executive management.
  • Prepared and submitted project invoices for review and approval.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

IT Deputy Manager

Helal & Golden Star Group
01.2010 - 01.2012
  • Egypt
  • Manage network & ERP System and Backup in 7 Branches (Tanta – Giza – Alexandria – Sohag – 10th of Ramadan City – Cairo1 – Cairo2)
  • Manage network & ERP System and Backup in Head Office and 9 Factories in Egypt (El-Helal & Diamond Star – El-Helal & Silver Star – El-Helal and Modern Silver Star – Marina El-Helal – International for Packing – El-Helal for Detergents – El-Helal for Aluminum – El Helal for Sacks – Helal Val)

IT Specialist

Helal & Golden Star Group
03.2008 - 05.2010
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Walked individuals through basic troubleshooting tasks.
  • Performed server backups and changed and replaced backup tapes daily.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.

Instructor

Egyptian American Center
10th Of Ramadan City
01.2008 - 01.2008
  • Egyptian American Center for Information Technology) ICDL Course
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Increased student participation via engaging lectures and assignments.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Optimized learning plans based on student performance and feedback.
  • Reviewed class and student records to identify improvement opportunities.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Collaborated with administration to secure departmental budget increase.
  • Assisted students in retaining lecture information with creation of guides and course materials.
  • Enhanced student comprehension and shortened learning process through new teaching methods.
  • Promoted classroom safety, collaboration and best practices.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Facilitated learning with creation of engaging written and oral assignments.
  • Communicated student progress to parents and guardians for collaborative approach to educational goals.

Computer Teacher

Massria Integrated Language School
01.2008 - 01.2008
  • Motivate the students
  • Make competition between students
  • Interactive learning with electronic tools
  • Create a new task to make students open mind.

Switch-Board Mgr

ABB Arab, SAP
01.2006 - 01.2007
  • L.V Dept
  • Set a Monthly Plan and Flow-up the martial
  • Make internal Supplies in L.V Department
  • Follow-up to internal and external correspondence in our Dept.

IT Technical Support Specialist

ABB Arab
10th Of Ramadan City, Egypt
06.2006 - 10.2006
  • IT Section 2003, 2004, 2005
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Education

Bachelor of Science - Computer And Information Sciences

HISTS
Egypt
09.2002 - 09.2006

Microsoft Certificate System Engineering - Network And System Administration

Inform - IBM
Egypt
01.2008 - 04.2008

Allam Academy – Future Leaders - undefined

Canadian Training Center of Human

Diploma - Human Resources Management

Allam Academy
01.2013 - 04.2013

Skills

Ability for solving complicated problemsundefined

Accomplishments

  • Saved the company $50000 over 5 years by implementing a successful productivity improvement plan.
  • Completed the infrastructure upgrade Project on time and 30% under budget.
  • Reduced department operating costs by 2% in 12 months.
  • Increased company revenue by $10000 by negotiating Vodafone - Microwave connections.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Achieved VPNs by completing all branches with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Certification

Microsoft Certified Solutions Associate (MCSA-2016) Dec-2018

Interests

Swimming

Football

Searching

Traveling

Timeline

IT Consultant

Creatives International Shcools
01.2022 - Current

IT Manager

Elghandour Hospitals
12.2020 - Current

IT Manager

Afri Medical
02.2017 - 08.2020

IT Consultant

Helal & Golden Star Group
10.2016 - 02.2017

IT Manager

United BioMed, UBM, Pharmaceuticals
11.2015 - 12.2015

IT Manager

Just, Chain
06.2015 - 11.2015

IT Consultant

Plast Mac
01.2015 - Current

Diploma - Human Resources Management

Allam Academy
01.2013 - 04.2013

IT Manager

Helal & Golden Star Group, Amin Helal Sons
03.2012 - 05.2015

IT Deputy Manager

Helal & Golden Star Group
01.2010 - 01.2012

IT Specialist

Helal & Golden Star Group
03.2008 - 05.2010

Microsoft Certificate System Engineering - Network And System Administration

Inform - IBM
01.2008 - 04.2008

Instructor

Egyptian American Center
01.2008 - 01.2008

Computer Teacher

Massria Integrated Language School
01.2008 - 01.2008

IT Technical Support Specialist

ABB Arab
06.2006 - 10.2006

Switch-Board Mgr

ABB Arab, SAP
01.2006 - 01.2007

Bachelor of Science - Computer And Information Sciences

HISTS
09.2002 - 09.2006

Allam Academy – Future Leaders - undefined

Canadian Training Center of Human
Ramy Rabea Hosny Abd-El HameedIT Manager & Consultant