Summary
Overview
Work History
Education
Skills
Software
Timeline
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Ramzy Muhamed

Operations Lead | Account Manager | Pharmacy Operations Expert
Giza

Summary

Results-driven operations professional with over 5 years of experience in managing and optimizing pharmacy operations. Proven track record in account management, performance monitoring, and team training. Skilled in designing and implementing operational strategies to enhance efficiency and ensure service quality across pharmacy networks.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Account Manager

Vezeeta E-Commerce
05.2023 - Current
  • Designed clear operational roadmaps for each account.
  • Monitored key performance indicators (KPIs) across partner pharmacies
  • Developed and implemented continuous improvement plans
  • Acted as the main point of contact for clients, ensuring satisfaction and performance alignment
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.


Branch Operations Manager

Vezeeta E-Commerce
01.2022 - 05.2023
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Performed monthly compliance checks.
  • Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.

Senior Pharmacist

Vezeeta E-Commerce
01.2020 - 01.2022
  • Mentored junior pharmacists to develop their clinical skills, fostering a supportive learning environment within the pharmacy team.
  • Optimized inventory management to reduce waste and ensure timely availability of essential medications.
  • Established strong policies governing pharmacy operations.
  • Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes.
  • Developed efficient pharmacy workflows for faster prescription processing and improved customer satisfaction.

Education

Pharmacy

October University For Modern Sciences And Arts (MSA), Egypt
Cairo, Egypt
04.2001 -

Skills

* Operations Management
* Account Management
* Performance Monitoring (KPIs)
* Pharmacy Operations
* Team Training & Leadership
* Process Improvement
* Communication & Coordination
* Strategic Planning

Software

Microsoft

Timeline

Account Manager

Vezeeta E-Commerce
05.2023 - Current

Branch Operations Manager

Vezeeta E-Commerce
01.2022 - 05.2023

Senior Pharmacist

Vezeeta E-Commerce
01.2020 - 01.2022

Pharmacy

October University For Modern Sciences And Arts (MSA), Egypt
04.2001 -

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Ramzy MuhamedOperations Lead | Account Manager | Pharmacy Operations Expert