Rana Amgad
Cairo
Summary
Regional Learning and Development professional with track record of driving impactful training initiatives and fostering continuous improvement. Skilled in designing and implementing training programs that enhance team performance and adapt to organizational needs. Strong emphasis on collaboration, effective communication, and strategic thinking to achieve measurable results. Reliable and flexible, always ready to meet changing needs and ensure success in dynamic environments.
Overview
4
4
years of professional experience
Work History
Regional Learning and Development Specialist
Concentrix
10.2023 - Current
- Designing and implementing comprehensive training programs tailored to meet the specific needs of various departments within the company
- Managed Learning Management System (LMS) programs to streamline training delivery and tracking across the organization, ensuring seamless access and completion.
- Delivered impactful training sessions across the MET region, tailoring content to regional needs and cultural context while maintaining global standards.
- Trained and mentored over 1400 new personnel hired to fulfill various roles.
- Collaborating with subject matter experts to develop engaging and interactive training materials and resources
- Delivering training sessions using a variety of instructional techniques, including e-learning modules, workshops, and presentations
- Evaluating the effectiveness of training programs through assessments, making adjustments as necessary to ensure continuous improvement
- Providing ongoing support and guidance to employees to reinforce learning and development initiatives
- Building strong relationships with stakeholders across the organization to promote a culture of continuous learning and professional growth
- Facilitating comprehensive induction sessions for new employees, providing essential information and resources to support their successful onboarding and integration into the organization
- Developing and delivering engaging and interactive induction presentations and workshops, covering company policies, procedures, values, and culture along with Maintaining up-to-date induction related materials and resources, ensuring accuracy and relevance to reflect changes in organizational policies, procedures, and practices
- Conducting structured interviews with current employees applying for internal vacancies, assessing their qualifications, skills, and potential for advancement within the organization
- Collaborating with hiring managers and departmental leaders to identify key competencies and performance indicators relevant to the roles needed, guiding interview questions and evaluation criteria
Corporate Trainer
Webhelp
03.2022 - 10.2023
- Delivered training to 30+ new hires on customer service soft-skills required, knowledge base, house rules & (calls, chats & emails) processes and policies
- Refine standardized training curriculum and procedures based on material capacity, including small group instruction and one-on-one training sessions
- Coordinated with 10+ corporate trainers globally to drive the international training material and trainees self-studies platform towards improvement for any gaps between the theoretical and the practical parts to get tightened
Data Profiler
Webhelp
03.2021 - 03.2022
- Maintained and gathered data provided by clients to support sales initiatives
Education
BBA - Marketing, Finance
Future University in Egypt
New Cairo, Cairo06-2020
Skills
- Learning management system
- Training evaluation
- Training facilitation
- Instructional techniques
- Online training experience
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Regional Learning and Development Specialist
Concentrix
10.2023 - Current
Corporate Trainer
Webhelp
03.2022 - 10.2023
Data Profiler
Webhelp
03.2021 - 03.2022
BBA - Marketing, Finance
Future University in Egypt
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix