Rana Badr
German Speaker
Alexandria,El Soyouf
Summary
Customer Service Representative with a proven track record at Teleperformance, adept in technical support and creative problem-solving. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and empathy, significantly improving user experience. Skilled in account management and sales, adept at handling high-stress situations, ensuring professional dispute resolution.
I also worked as a customer service representative at Vodafone UK for almost 9 months, which gave me the ability to deal with other kinds of problems and customers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor Of German Studies - German Language And Literature
Al-Alain Faculty
Kafr Elsheikh 07.2022
Skills
Technical Support
Timeline
Customer Service Representative
Teleperformance
01.2023 - 10.2024
Bachelor Of German Studies - German Language And Literature
Al-Alain Faculty
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