Rana Diab

• Responsible for generating and enhancing sales of products to overseas customers.
• Make sure that products are made available in international markets by analyzing trends of customers and developing sales plans and strategies to meet their needs.
• Appoint agents and distributors and negotiate sales contracts.
• Arrange transport of goods and collection of payments.
• Negotiator in meetings with prospective and existing clients.
• Attend trade shows and fairs in order to expand their network of trusted partners.
• Maintaining positive business relationships to ensure future sales.
• Contacting prospects through cold calling, emails or other means in effort to qualify them for sales outreach.
• Excellent customer relationships lead to upsell and cross-sell sales opportunities and referrals.
• Create methodical procedures and ideas to attract and persuade international clients to buy.
• Training and onboarding for newly recruited sales representatives to learn new sales tactics.
• Achieving high conversion rate so that company is spending less money and producing higher profits.
• Retaining customers by following up after sale to know if customer is happy with service or has any complaints.
• Planning sales campaign suited to that country and current consumer trends
• Managing administration, such as orders, contracts and export documents.
• Troubleshooting to sort out any problems with exports.
• Processed company's import permit and export license processes.
• Assisting our digital marketing team.
• Updated CRM database system with Exporter and Business Model Canvas.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Created and launched new online marketing strategies.
• Increased sales revenue 10% year 2020 and 20% in 2021.

•Supervising staff performance across all levels
•Working knowledge of marketing strategies.
•Represent company brand in sales conferences and trade shows.
•Ensure that shipments are in compliance with laws and regulations governing export industry.
•Get sales insights for more effective selling. Stay informed and up to date on accounts and leads to turn cold calling into warm conversations.
•Design logos, cartons, brochures, cards, yards, exhibitions stand with special & attractive ideas.
•Managed over 30 customer calls per day.
•Prepared various import, export and supplier forms for customs submittal.
•Maintained up-to-date knowledge of competitor products and pricing in market served.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Supervising staff performance across all levels & Tracked employee attendance, addressing repeat problems quickly to prevent long-term habits.
• Represent company brand in sales conferences and trade shows.
• Ensure that shipments are in compliance with laws and regulations governing export industry.
• Get sales insights for more effective selling & turn cold calling into warm conversations.
• Design logos, cartons, brochures, cards, yards, exhibitions stand with special & attractive ideas.
• . Managed purchasing, sales, marketing and customer account operations efficiently, reached over 40 customers calls per day.

• Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
• Inspected laboratory and manufacturing equipment and immediately sent non-working devices out for repair.
• Resolved data and recorded discrepancies with actionable corrective solutions.
• Addressed and resolved complex issues and delegated tasks to crew.
• Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
• Collaborated with multidisciplinary specialists to research and develop solutions to address issues.
• Kept detailed records and documents of research requirements and procedures.
• Managed over 30 customers calls per day.