Rana Gamal Abdelnasser Abdelkarim

• Recognized as Employee of the Month - April 2018
• Recognized as Employee of the Month - June 2018
• Recognized as the best employee for my outstanding performance - Q2 2018
• Ranked as the best employee in credit cards - 2018

Responsibilities
• Responsible to receive customers’ requests and process all non-cash transactions
• Conducts good relations with clients.
• Perform routine customer’s daily requests as account opening and updating, issuing internal, external, commercial and non-commercial transfers, adding inward transfers, deducting inward and collecting outward and on-us cheques, issuing draft cheques and cheque books, issuing CDs and TDs issuance, issuing bank statements, letter of indebtedness and clearance and performing foreign exchange transactions...
• Perform corporates trade transactions as issuing LGs, LCs, and form 4
• Perform all types of electronic payments through E-Finance service
• Reconciling suspended transactions
• Follow up with customers to ensure quality of services rendered according to agreed service level standards.
• Handle customer problems and complains by proposing permanent solutions with high service level.
• Has up to date knowledge of clients’ needs to reach service Excellency level.
• Providing consultations when needed to individual customers and corporates
• Prepare action plans for achieving targets to ensure fulfilling the department business plan.
• Ability to sell all bank products (credit cards, personal loans, over drafts, TDs, CDs, etc.……) to meet customer’s needs.
• Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards
• Acquire new potential clients.
• Ensure that compliance, audit and inspection reports are properly handled in order to immediate corrective actions abiding by ABC policies and procedures.
• Act as a focal point of contact with other departments
• Capable of conducting good relations with other branches.
• Comply with the bank policies and producers.
• Ensure complying with Anti-Money Laundry standards

• Review and follow up all Internal and External Audit comments to improve branch ratings
• Ensure that back office operations are performed fast and accurately
• Process the monthly salary data for the payroll companies and make sure that they are correct.