Rana Moustafa Ibrahim
Cairo,C
Summary
Seasoned Regional Account Manager with 7 years of comprehensive experience in the advertising industry within multinational agencies. Proficient in developing and executing strategic account plans, fostering solid client relationships, and delivering customized solutions. Skilled in cross-functional collaboration, conflict resolution, budget management, and performance analysis to optimize client account success. Strong communicator with a track record of driving client satisfaction and project excellence in dynamic settings."
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Regional Account Manager
AKQA MENA
10.2022 - Current
- Manages portfolio of regional accounts to achieve long-term success.
- Develops positive relationships with clients.
- Acts as point of contact and handle customers’ individual needs.
- Resolves conflicts and provide solutions to customers in timely manner.
- Suggests actions to improve and Identifies opportunities to grow business with existing clients.
- Makes sure clients receive requested services in timely fashion.
- Coordinate with staff members working on same account to ensure consistent service.
- Services multiple clients concurrently, often meeting deadlines.
- Communicates with clients to ensure that all of their needs are understood and addressed.
- Builds strong client relationships to maintain old business and acquire new customers.
- Collaborates with various internal departments to ensure that they fulfill all customer requests.
- Resolves complaints and keeping track of all processes that pertain to client's desires.
- Acts as client's representative in company to ensure that their demands are met with focus on improving customer experience.
- Communicated by phone, email and traveled for face to face contact for regional accounts
- Communicated by phone, email and traveled for face to face contact for regional accounts
Sr. Account Manager
Seven Agency
Cairo, Cairo Governorate
01.2022 - 10.2022
- Meet and liaise with clients to discuss and identify their advertising requirements
- Work with agency colleagues to devise an advertising campaign that meets the client's brief and budget
- Present (alongside agency colleagues - particularly the account manager) the campaign ideas and budget to the client
- Work with the account manager to brief media, creative and research staff and assist with the formulation of marketing strategies
liaise with, and act as the link between, client and the advertising agency by maintaining regular contact with both - Ensure that communication flows effectively
- Negotiate with clients and agency staff about details of campaigns
- Present creative work to clients for approval or modification
- Handle budgets, manage campaign costs and invoice clients
- Write client reports
- Monitor effectiveness of campaigns
- Undertake administrative tasks
- Arrange and attend meetings
- Make pitches, along with other agency staff, with aim of securing new business for agency.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Analyzed key competitors to respond to competitive threats.
Account Manager
Media Republic
11.2019 - 01.2022
Senior Account Executive
Media Republic for Advertising Services
12.2018 - 11.2019
Digital Account Executive
AWstreams Digital Marketing Agency
7 2018
Education
Bachelor of Arts - Mass Communication, PR& Advertising
Modern Sciences & Arts University (MSA)
Cairo, C 09.2014 - 06.2018
Bachelor of Arts - Mass Communication, PR& Advertising
Bedfordshire University in UK
UK 09.2014 - 06.2018
Skills
Leading work group
Delivery Coordination
Customer relationship development
Budget Management
Campaign Planning
Advertising expertise
Relationship Building
Analytical Thinking
Digital marketing proficiency
Creating campaigns (Marketing- Commercial Awareness- PR), academic surveys and academic researches
Selecting tasks and time managing (project managing)
Social Researcher
Building strong communications with work force or team
Lead brainstorming sessions
Leading work group
Computerlanguageskills
Excellent, Mother tongue, Excellent, Fair
Addressinformation
306 street, New Maadi, Cairo, Egypt
Personalskillsqualities
- Excellent communication skills
- Problem Solver
- Creativity, initiative combined with commercial awareness
- Good intercultural skills
- Teamwork player
- Ability to Multitask & strict deadlines to meet deadlines and demanding targets
- Excellent presentation skills
- In-depth understanding of online social media platforms
Personal Information
- Date of Birth: 10/07/1996
- Nationality: Egyptian
- Marital Status: Single
References
Available upon request
Timeline
Regional Account Manager
AKQA MENA
10.2022 - Current
Sr. Account Manager
Seven Agency
01.2022 - 10.2022
Account Manager
Media Republic
11.2019 - 01.2022
Senior Account Executive
Media Republic for Advertising Services
12.2018 - 11.2019
Bachelor of Arts - Mass Communication, PR& Advertising
Modern Sciences & Arts University (MSA)
09.2014 - 06.2018
Bachelor of Arts - Mass Communication, PR& Advertising
Bedfordshire University in UK
09.2014 - 06.2018
Digital Account Executive
AWstreams Digital Marketing Agency
7 2018
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