Rana Nabil
Collection Administration Officer
Nasr City,Cairo
Summary
Dynamic Collection Administration Officer at First Abu Dhabi Bank (FAB MISR) with a proven track record in report writing and strategic planning. Expert in resolving complex insurance claims and enhancing customer satisfaction through effective complaint management. Adept at multitasking and fostering teamwork to drive operational efficiency and propose innovative solutions.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Collection Administration Officer
First Abu Dhabi Bank (FAB MISR)
10.2022 - Current
• Doing a fixed number of tickets included (release ban and renewal letters).
•handling all matters related to insurance for the deceased by communicating with Metlife from send the claims to the settlement or reports that related.
•Handling and settle a constant number of secured credit cards account every month.
•The responsibility related to handling complains that send to us from the
Customer support departments .
Senior Officer Collection Tele Calling
First Abu Dhabi Bank (FAB ONE)
Cairo
12.2019 - 10.2022
• Follow-up with customers through phone calls, who are late in paying the overdue
installments and set an appointment with them, then obligating customers to pay.
• Focus on that the customer does not exceed the month without paying.
• Send the e-mails related to the payment behavior of customers to the relevant
(Certificate of Best performance for Q3-2020 with (FAB) bank
Collection Officer Tele Calling
Al Ahli Bank OF KUWAIT
09.2019 - 11.2019
Education
Bachelor of Arts - Journalism And Mass Communication
Ain Shams University
Cairo06.2019
Skills
Report writing
Strategic plannin
Proposing new ideas
Public speaking
Multitasking and time management
Teamwork and collaboration
Accomplishments
Top achiever 2025- FAB MISR
Best performance in Q3- 2020 - FAB MISR
Additional Information
- Time management workshop 2024
- Problem Solving and decision making course 2025.
- Public relations trainee, Misr Petroleum company 2018
- Public relations trainee , SUCO petroleum company
- Public Relations Officer trainee with Handling passengers, EGYPT AIR COMPANY, Cairo June 2019 — July 2019.
Date of birth
27-6-1997
Timeline
Collection Administration Officer
First Abu Dhabi Bank (FAB MISR)
10.2022 - Current
Senior Officer Collection Tele Calling
First Abu Dhabi Bank (FAB ONE)
12.2019 - 10.2022
Collection Officer Tele Calling
Al Ahli Bank OF KUWAIT
09.2019 - 11.2019
Bachelor of Arts - Journalism And Mass Communication
Ain Shams University