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Rana Samir Ibrahim
Senior Associate
Summary
Experienced senior administrative Manager. Skilled in budgeting, strategic planning, marketing, & team leading. Having 10+ years experience in the medical insurance domain.
Speaks 3 languages,
English : C2 Level
Arabic: Mother tongue
French : B1 Level
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Senior Project Manager
MedNet Global HealthCare Solutions LLC- Munich RE
Cairo
12.2020 - 12.2022
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
Marketing Communications Supervisor
Access for Medical Services
Cairo
06.2019 - 12.2020
-Responsible for the internal and external branding.
-Community Relation, Public Relations, and events.
-Managed the annual budgets.
-Managed the presence of the entity on the social media.
- Medical Campaigns.
- Business Development Strategies.
Senior System Administrator
GlobeMed Egypt
Cairo
04.2016 - 06.2019
-Additions & deletions ‘requests.
-Risk Evaluation
-Case management and follow-ups.
-Booking.
Account Manager
GlobeMed Egypt
Cairo
04.2016 - 06.2019
-Managed the accounts with the co-operation of all parties (Insurance Company- operations- and the clients).
-Did the needed follow up for the urgent requests (approvals- network additions, daily tasks...etc.)
-Performed quarterly service level review.
-Cheques' delivery supervision.
-Enhanced service Excellency.
Customer Service Representative Specialist
MetLife
Cairo
03.2010 - 06.2014
- Contacting customers reminding them of the due dates of their policies.
- Established communication channel between collectors and clients
- Updated clients' existing data on the data base.
- Performed strong retention plans for the clients to meet their new needs.
Education
BBA - Accounting, Business Administration & Insurance
Faculty of Commerce English Section
Cairo 09.2004 - 09.2008
Skills
MS Office
Multitasking Abilities
Written Communication
Flexible and Adaptable
Good Telephone Etiquette
Critical Thinking
Cultural Awareness
Teambuilding
PPE Compliance
Project Scheduling
Excellent Communication
Teamwork and Collaboration
Attention to Detail
Native English Speaker
Mother Tongue : Arabic
B1 Level in French
Digital Marketing Diploma
Cisco Systems Course
Team Player
Cost Control
Client liaison
Data Entry
Analytical and Critical Thinking
Training and Development
Accomplishments
In addition to my basic duties, I was responsible for the below projects,
- Updating the corporate profile, in both languages Arabic & English
- Customizing audio presentations to the VIP Clients.
- Using my connections with the insurance brokerages to nominate the corporate I'm representing to the potential clients, the thing that contributed to raising it's market share .
Certification
[Area of expertise] License - [Timeframe]
Interests
Travelling
Meditating
Watching Movies
Timeline
Senior Project Manager
MedNet Global HealthCare Solutions LLC- Munich RE
12.2020 - 12.2022
Marketing Communications Supervisor
Access for Medical Services
06.2019 - 12.2020
Senior System Administrator
GlobeMed Egypt
04.2016 - 06.2019
Account Manager
GlobeMed Egypt
04.2016 - 06.2019
Customer Service Representative Specialist
MetLife
03.2010 - 06.2014
BBA - Accounting, Business Administration & Insurance
Faculty of Commerce English Section
09.2004 - 09.2008
Travelling- Reading- Swimming- Meditating
My greatest passion in life is travelling,
I always travel whenever I have money and time,
I traveled to Paris, Germany, Luxembourg, Bali, Malaysia, Turkey, States,& Dubai.
I also love reading books that heal the soul i.e " Mere christianity, The power of now, Tuesdays with Morrie...etc.
I swim 3 times per week to enhance fitness.
And finally, I practice meditation daily, as it helps me in remaining grateful and it enhances my connection with nature.
Travelling- Reading- Swimming- Meditating
My greatest passion in life is travelling,
I always travel whenever I have the money and the time,
I traveled to Paris, Germany, Luxembourg, Bali, Malaysia, Turkey, States,& Dubai.
I love reading books that provides me with energy and hope i.e " Mere christianity, The power of now, Tuesdays with Morrie...ETC.
I swim 3 times a week to enhance my fitness.
I practice Meditation daily, as it helps me remain grateful and enhance my connection with nature