Rana Sayed Mohammed Elsayed
Pharmacist
Giza,GZ
Summary
Professional Care Advisor with proven ability to deliver exceptional patient support and guidance. Skilled in assessing patient needs, coordinating care plans, and managing healthcare resources effectively. Strong collaborator, adaptable to changing situations, and focused on achieving optimal outcomes for patients and healthcare teams. Known for empathy, communication skills, and reliability in high-pressure environments. Moreover, dynamic and results-driven professional with a proven track record in lead qualification and acquisition management. Adept at identifying and bridging knowledge gaps to enhance team performance and drive company success. Recognized for strong problem-solving abilities and a detail-oriented approach, consistently delivering value through effective task prioritization and strategic communication. Experience spans the real estate and technology sectors, including roles in tech support at Vodafone Ireland, where advanced organizational skills were honed to meet client needs efficiently. Eager to leverage diverse expertise in a challenging environment that fosters growth, learning, and increased earning potential.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Global Patient Care Advisor
Roche Diagnostics
03.2024 - Current
- Advocated for patient needs by providing comprehensive support, ensuring timely access to essential healthcare services and resources.
- Managed patient inquiries and concerns efficiently, resulting in improved resolution times and enhanced patient trust in care processes.
- Analyzed patient feedback and trends to identify areas for improvement, leading to the refinement of service delivery protocols.
Operations and Communication Coordinator
Clothing Brand
03.2025 - 09.2025
- Developed and implemented operational workflows that streamlined processes, leading to increased efficiency in project execution.
- Wrote and edited content for operations, marketing and public relations needs.
- Managed the operations and order process from placing the order to delivering it to the client.
- Managed the communications with the shipping company.
- Handled clients inquiries and complaints well.
Title Curative Specialist Freelance Gig
The Title Shop
01.2025 - 06.2025
- Managed the review and preparation of title documents, enhancing accuracy and reducing processing time significantly.
- Developed and maintained relationships with clients and industry professionals, fostering trust and facilitating smooth transaction processes.
- Implemented best practices for title examination, resulting in improved compliance and reduced risk of errors in transactions.
Quality and Auditor Gig
ROI Beasts/Shtine Real Estate Call Centers
05.2024 - 01.2025
- Conducted comprehensive audits to ensure compliance with quality standards, resulting in improved operational efficiency and reduced errors.
- Analyzed performance metrics and conducted root cause analyses to identify areas for process improvement, driving continuous enhancement.
- Developed training materials and conducted workshops to educate staff on quality assurance principles, enhancing team capabilities and knowledge.
Financial Advisor Assistant
Dial Expert Solutions
10.2024 - 01.2025
- Managed systems and databases for interested prospects to work with a financial advisor.
- Scheduled potential appointments.
- Functioned as a collaborative and productive workforce.
- Brought forth excellent problem-solving skills.
- Coordinated client meetings and follow-ups, resulting in improved communication and client engagement with financial strategies.
Trainer
ROI Beast/Shtine Real Estate Call Centers
05.2024 - 01.2025
- Develop training materials covering cold calling techniques, objection handling, and closing strategies for real estate acquisition.
- Conduct interactive sessions on communication skills, lead qualification, and creating value propositions.
- Emphasize follow-up and relationship-building for nurturing leads.
- Role-play scenarios to practice real-world situations.
- Offer ongoing support and feedback for skill refinement.
- Developed and delivered comprehensive training programs, enhancing employee skills and improving overall team performance and efficiency.
- Collaborated with department heads to identify training needs, ensuring alignment with organizational goals and employee development.
Trainer/Performance Manager
REI Call Centers
10.2023 - 04.2024
- Develop training materials covering cold calling techniques, objection handling, and closing strategies for real estate acquisition.
- Conduct interactive sessions on communication skills, lead qualification, and creating value propositions.
- Emphasize follow-up and relationship-building for nurturing leads.
- Role-play scenarios to practice real-world situations.
- Offer ongoing support and feedback for skill refinement.
- Led performance management initiatives, resulting in improved employee engagement and retention through tailored coaching and support.
Assistant Teacher
Heritage International Nursery
11.2023 - 03.2024
- Developed and implemented engaging lesson plans that fostered creativity and critical thinking among diverse learners.
- Conducted classroom activities that promoted social skills and emotional development, contributing to a positive classroom culture.
Administrator/Executive Assistant Manager/Office Manager
Gent Solar and Private Foreign Clients
03.2023 - 08.2023
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Collaborated closely with other managers to smooth and improve office operations.
- Scheduled appointments and maintained master calendar.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Managed CRM system to maintain prompt customer response rates and consistent communications.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Coordinated office operations by managing schedules, ensuring timely communication, and enhancing team productivity and efficiency.
- Facilitated project management by organizing documentation and tracking deadlines, which improved on-time completion rates for client projects.
Clinical Pharmacist Intern
Military Hospital
05.2023 - 05.2023
- Educated medical professionals, students, and patients on drug information and interactions.
- Lead efforts to prevent and report on medication errors and adverse drug reactions.
- Entered the ICU and observed the operation inside, and how drugs get monitored.
Text Blaster and Lead Managing
Mike Martinez (American Client)
01.2023 - 03.2023
- Worked with a CRM system for texting and following up with prospects.
- Audited the leads and divided them on agents and manager.
- Developed and executed targeted text campaigns, improving engagement rates and enhancing lead conversion processes.
Acquisition Manager
REI Call Centers
11.2022 - 12.2022
- Wrote contract documents, purchase agreements and closing statements.
- Compared listed property with recently sold estates of similar nature to determine competitive market prices.
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
- Communicated with owners regarding home and loan status.
Disposition Manager
Elements Business Solutions
10.2022 - 11.2022
- Conducted thorough assessments of properties to determine optimal disposition strategies, enhancing overall efficiency in the sales pipeline.
Medical Representative Intern
Eva Pharma
07.2022 - 10.2022
- Scheduled appointments with pharmacists, doctors and other medical professionals to promote new products and deliver presentations.
- Delivered product presentations and live tests to demonstrate product usability, highlights and successes.
- Responded quickly to client concerns and complaints, providing solutions to avoid future issues.
- Established and maintained key relationships with healthcare providers, resulting in improved product recommendations and increased sales.
Acquisition, Lead Manager and Text Blaster
Elements Business Solutions
03.2022 - 09.2022
- Managed systems and databases for sellers, buyers, and administration.
- Turned new leads into actual business with effective sales skills.
- Functioned as a collaborative and productive workforce.
- Produced and implemented highly effective direct mail campaigns.
- Brought forth excellent problem-solving skills.
Pharmacist Trainee
Rameda Pharma
07.2022 - 08.2022
- Supported meetings by preparing materials, setting up spaces and taking notes.
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Participated in meetings and recorded minutes to maintain proper documentation.
Cold Caller
Elements Business Solutions
12.2021 - 02.2022
- Researched and stayed up-to-date on all company offerings and promotions.
- Remained calm and considerate of customers at all times.
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
Pharmacist Trainee
Dr Talaat Pharmacy, Community Pharmacy
07.2021 - 12.2021
- Learned about dispensing prescribed, OTC and insurance medicines.
- Pre-packaged, assembled and labeled all delivered medication accurately.
- Provided outstanding customer service to ensure repeat business and high customer satisfaction.
Cold Caller
Proper Business Solutions
01.2021 - 11.2021
- Worked at PBS for 12 months as a cold caller and was promoted twice to ACQ manager but I couldn't join the training as their office was far away from my place and there was no online options.
- I used to dial on hard campaigns and join special projects like GFC back then.
- Then in December 2021, I joined tele target - which is elements now- as I wanted to evolve, learn more and change my title.
Pharmacist Trainee
Abo Ali Pharmacies
09.2021 - 10.2021
- Examined medication orders to determine dosage, frequency and duration.
- Informed patients regarding contradicting medicines to avoid during current condition.
- Aided pharmacist in informing patients regarding preventative measures and procedures to maintain healthy habits.
Technical Support Specialist
Vodafone Ireland
06.2018 - 09.2018
- Provide technical support via phone, email, or chat for telecommunication services.
- Diagnose and resolve issues such as internet connectivity and network outages.
- Escalate complex problems to higher-level teams or technicians.
- Document interactions and solutions accurately.
- Stay updated on telecommunication technologies.
- Collaborate with internal teams to improve service quality.
- Maintain professionalism and aim for high customer satisfaction.
Education
Certificate of Sales And Marketing - Sales And Marketing
American University in Cairo
Cairo 04.2001 -
Bachelor Degree - Pharmacy
MSA University
Giza, Egypt07.2023
High School - IGCSE
Jawahir ElRiyadh International School
Kingdom Of Saudi Arabia06.2018
Skills
Patient education
Customer relations
Leadership Skills
Critical thinking and problem
Patient advocacy
CRM management
Communication Skills
Ability to work in a Team and Under Pressure
Fast learner
Strategic decision-making
Computer Skills
Presentation design and skills
Ability to Multitask
Time Management
Customer service, education and counseling
Strategic decision-making
Timeline
Operations and Communication Coordinator
Clothing Brand
03.2025 - 09.2025
Title Curative Specialist Freelance Gig
The Title Shop
01.2025 - 06.2025
Financial Advisor Assistant
Dial Expert Solutions
10.2024 - 01.2025
Quality and Auditor Gig
ROI Beasts/Shtine Real Estate Call Centers
05.2024 - 01.2025
Trainer
ROI Beast/Shtine Real Estate Call Centers
05.2024 - 01.2025
Global Patient Care Advisor
Roche Diagnostics
03.2024 - Current
Assistant Teacher
Heritage International Nursery
11.2023 - 03.2024
Trainer/Performance Manager
REI Call Centers
10.2023 - 04.2024
Clinical Pharmacist Intern
Military Hospital
05.2023 - 05.2023
Administrator/Executive Assistant Manager/Office Manager
Gent Solar and Private Foreign Clients
03.2023 - 08.2023
Text Blaster and Lead Managing
Mike Martinez (American Client)
01.2023 - 03.2023
Acquisition Manager
REI Call Centers
11.2022 - 12.2022
Disposition Manager
Elements Business Solutions
10.2022 - 11.2022
Medical Representative Intern
Eva Pharma
07.2022 - 10.2022
Pharmacist Trainee
Rameda Pharma
07.2022 - 08.2022
Acquisition, Lead Manager and Text Blaster
Elements Business Solutions
03.2022 - 09.2022
Cold Caller
Elements Business Solutions
12.2021 - 02.2022
Pharmacist Trainee
Abo Ali Pharmacies
09.2021 - 10.2021
Pharmacist Trainee
Dr Talaat Pharmacy, Community Pharmacy
07.2021 - 12.2021
Cold Caller
Proper Business Solutions
01.2021 - 11.2021
Technical Support Specialist
Vodafone Ireland
06.2018 - 09.2018
Certificate of Sales And Marketing - Sales And Marketing
American University in Cairo
04.2001 -
Bachelor Degree - Pharmacy
MSA University
High School - IGCSE
Jawahir ElRiyadh International School