Randa El Meleigy
Freelance Copywriter
11A Hassan Sabry, Zamalek, Cairo
Summary
Diligent Quality Manager with over seven years of experience making sure products and services meet internal and external standards. Skilled in market research, project management and statistical analysis. Organized and analytical with excellent written and verbal communication skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Quality Manager
El Horreya Medical Center
Cairo
09.2022 - Current
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Developed and deployed production control plans and created work instructions and procedures.
- Improved quality processes for increased efficiency and effectiveness.
- Managed and archived quality documentation and participated in internal and external quality audits.
Freelance Content Writer
Upwork Global Inc.
Cairo
01.2020 - Current
- Added keywords, meta descriptions and alt image tags to increase SEO presence.
- Created concise, eye-catching headlines, and compelling copy.
- Devised a competitive SEO content strategy that erases customer doubts with a proactive approach.
- Curated monthly Excel spreadsheets to manage client projects and deadlines.
- Conducted extensive internet research to provide facts and statistics for blogs, press releases, product descriptions, website content, captions, brochures, pitch decks, and ebooks.
Junior Account Manager
Icon Creations
Cairo
02.2014 - 04.2014
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implemented strategies to increase client retention.
- Dedicatedly pitched new ideas to solve business challenges.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Managed documentation of all brand efforts, including naming, design, and visual assets, within our team and across various levels of the organization.
Education
Bachelor of Arts - English Language And Literature
The American University in Cairo
Cairo, Egypt 09.2010 - 02.2014
High School Diploma -
The American International School in Egypt
Cairo, Egypt 04.2001 -
Skills
Operational improvements
Timeline
Quality Manager
El Horreya Medical Center
09.2022 - Current
Freelance Content Writer
Upwork Global Inc.
01.2020 - Current
Junior Account Manager
Icon Creations
02.2014 - 04.2014
Bachelor of Arts - English Language And Literature
The American University in Cairo
09.2010 - 02.2014
High School Diploma -
The American International School in Egypt
04.2001 -
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