Randa Salah
Cairo,C
Summary
Dynamic and dedicated professional with experience at British Airways, excelling in safety procedures and in-flight service. Proven ability to enhance passenger comfort and resolve inquiries effectively. Skilled in emergency equipment management and fostering positive customer relationships, ensuring a seamless travel experience. Committed to maintaining high standards of service and safety.
Overview
7
7
years of professional experience
2005
2005
years of post-secondary education
Work History
Cabin Crew Member
British Airways
Cairo
05.2009 - 08.2014
- Assisted passengers with boarding and deplaning procedures.
- Provided safety demonstrations before each flight departure.
- Served meals and beverages to passengers during flights.
- Managed passenger inquiries and resolved concerns promptly.
- Collaborated with crew members to maintain efficient service flow.
- Monitored cabin environment for passenger comfort and safety.
- Conducted pre-flight checks on emergency equipment and supplies.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Maintained a professional appearance at all times while interacting with customers.
- Responded promptly to customer complaints or requests for service during flights.
- Followed safety, passenger and supply pre-flight checklists.
Beauty Advisor
Cairo Airport Duty Free
Cairo
10.2007 - 04.2009
- Assisted customers with product selection and provided detailed product information.
- Maintained product displays to ensure a visually appealing shopping environment.
- Engaged with diverse customers, providing personalized service in a fast-paced environment.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Finalized purchases and processed payments.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Recommended complementary products based on guest interests or items selected for purchase.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Bachelor of Arts - Mass Communication
Modern Sciences And Arts (MSA)
Giza 09.2000 - 05.2005
Heliopolis American International School
CairoSkills
- Safety procedures
- Emergency equipment
- In-flight service
- Cabin monitoring
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
Cabin Crew Member
British Airways
05.2009 - 08.2014
Beauty Advisor
Cairo Airport Duty Free
10.2007 - 04.2009
Bachelor of Arts - Mass Communication
Modern Sciences And Arts (MSA)
09.2000 - 05.2005
Heliopolis American International School