Music Travel Internet
Rania Abd El Hameed
Mechanical Engineering
Zagazig
Summary
Dynamic Online Customer Service Representative with proven expertise at Online Stores, excelling in customer experience management and problem-solving. Recognized for enhancing customer satisfaction through effective online chat and appointment scheduling. Strong teamwork skills and a high typing speed contribute to efficient service delivery and accurate data entry.
Overview
14
14
years of professional experience
1
1
Language
Work History
Online Customer Service Representative
Online Stores
03.2022 - 11.2023
Account Manager
Pharmaceutical Company
11.2017 - 09.2020
Mechanical Engineering
Factorie
05.2015 - 07.2017
- Collaborated with fellow faculty members to develop a comprehensive curriculum that improved students'' critical thinking and problem-solving abilities in the field of mechanical engineering.
- Utilized advanced software tools for instruction purposes, enhancing students'' technical skills required for successful careers in mechanical engineering.
- Assisted in the development of company-wide standards for mechanical engineering practices, promoting consistency across all projects.
- Directed the development of patented innovations in mechanical engineering technology that significantly enhanced product offerings and gained competitive advantage.
General Manager Engineer
Car Maintenance Center
10.2009 - 09.2014
Education
Mechanical Engineering
Zagazig University
Zagazig05.2005
Skills
Customer inquiry management (CIM)
Interests
Timeline
Online Customer Service Representative
Online Stores
03.2022 - 11.2023
Account Manager
Pharmaceutical Company
11.2017 - 09.2020
Mechanical Engineering
Factorie
05.2015 - 07.2017
General Manager Engineer
Car Maintenance Center
10.2009 - 09.2014
Mechanical Engineering
Zagazig University
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