Summary
Overview
Work History
Education
Skills
Certification
Portfolio
Timeline
Generic

Rania Amer

Cairo

Summary

As a finance professional and customer service with more than two years of experience in financial reconciliation, order processing, and payments. I have developed strong problem-solving, data validation, and process improvement skills. I am passionate about quality assurance and leveraging technology to enhance system reliability. Proficient in test planning, defect tracking, and database validation, I am eager to apply my analytical mindset, attention to detail, and IT-driven approach to ensure high-quality software delivery in an agile environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Quality Control Internship

Valleysoft
02.2025 - 05.2025
  • Performed manual testing using detailed test cases and scenarios in Microsoft Excel, ensuring comprehensive coverage and accurate defect tracking.
  • Developed and executed automated test scripts using Selenium with Java, improving test efficiency and reducing regression effort.
  • Designed and executed API tests using Postman, validating RESTful web services for correctness, error handling, and response time.
  • Collaborated closely with development teams to review requirements, identify bugs early, and ensure high-quality software releases.

Sales - Indoor

Vodafone
06.2024 - 11.2024
  • Recommending suitable products, services, and plans based on customer needs.
  • Actively listening to customer concerns and understanding their needs.
  • Upselling and cross-selling additional services to increase customer value.
  • Processing new account activations, service changes, and upgrades.
  • Managing existing customer accounts, including plan changes and payment arrangements.
  • Providing accurate and timely information on products, services, plans, and billing.
  • Troubleshooting technical problems with phones, internet connections, and other services.

Finance Officer

Al-Ahly Tamkeen for Microfinance
06.2022 - 03.2024
  • Review and assess loan applications from customers, ensuring all required documentation is provided.
  • Analyze applicants' financial statements, income, and other financial data to assess their ability to repay the loan.
  • Ensure all necessary documents, such as identification, income proof, and collateral information, are collected and verified.
  • Collaborate with the loan committee or senior management to get loan applications approved or rejected based on analysis.
  • Set appropriate interest rates, repayment terms, and schedules based on the risk assessment and customer's financial situation.
  • Draft and finalize loan agreements, ensuring all terms and conditions are clearly defined and understood by the customer.
  • Ensure timely and accurate disbursement of loan funds to customers.
  • Oversee the processing of loan payments and ensure timely collection of repayments.
  • Maintain clear and open communication with customers throughout the loan process, addressing any queries or concerns.
  • Provide guidance to customers on loan options, repayment plans, and financial management to help them make informed decisions.

Customer Service Trainee

NBE (National Bank of Egypt)
07.2017 - 08.2018
  • Address customer inquiries and provide information about banking products and services. Actively listening to customer concerns and understanding their needs.
  • Assist customers with banking transactions such as deposits, withdrawals, and account inquiries.
  • Learn about the bank’s products and services, including savings accounts, checking accounts, loans, and credit cards.
  • Assist customers in opening new accounts, ensuring all required documentation is completed accurately.
  • Help customers update account information, such as contact details and beneficiary information.
  • Assist in resolving customer complaints and issues, escalating to senior staff when necessary.

Education

Bachelor’s degree - commerce accounting section

Bansuif University
07-2018

Skills

  • Test Case Design & Execution
  • Defective Reporting
  • Problem Solving
  • Agile & Scrum Methodologies
  • Test Documentation (Test Scenarios, Test Cases, Test Reports)
  • Teamwork
  • Adaptability

Certification

  • Software Testing Internship at Valleysoft – From 2025-02 to 2025-05.
  • Software Testing at Machinfy – From 2024-11 to 2025-05.
  • ISTQB Foundation level V4.0.
  • Manual Testing using Microsoft Excel.
  • Automation Testing using JMeter & Selenium using JAVA.
  • API Testing using Postman.
  • Marketing at Fayoum University – From 2020-12-05 to 2021-11-01.
  • 3D Max at Platform - From 2021-08-13 to 2021-10-15.
  • Graphics Diploma at Russian Culture Center - From 2020-01-20 to 2020-04-20.
  • Human Resources Management Course - From 2019-02-09 to 2019-04-20.
  • ICDL - From 2018-11-28 to 2019-07-31.
  • General English Course at Fayoum University - From 2017-08-30 to 2017-09-12.

Portfolio

  • LinkedIn: www.linkedin.com/in/rania-amer-software-tester
  • Testing Tasks in Drive: https://drive.google.com/drive/folders/1bbRV2bJC5Ofk_WPtI7MIj8GbcSe5c7IN
  • Behance: https://www.behance.net/raniaamer40d0f

Timeline

Quality Control Internship

Valleysoft
02.2025 - 05.2025

Sales - Indoor

Vodafone
06.2024 - 11.2024

Finance Officer

Al-Ahly Tamkeen for Microfinance
06.2022 - 03.2024

Customer Service Trainee

NBE (National Bank of Egypt)
07.2017 - 08.2018

Bachelor’s degree - commerce accounting section

Bansuif University

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