Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Rania Galal

Rania Galal

Giza,Egypt

Summary

Dynamic professional with a strong foundation in teamwork, communication, and analytical problem-solving skills. Demonstrates exceptional personal management and computer skills, thriving in high-pressure environments while maintaining a calm demeanour. Committed to continuous learning and team building, aiming to leverage these competencies towards achieving organisational goals.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

Senior collections officer

MISR EMIRATES LIFE TAKAFUL – SALAMA
Giza, Egypt
01.2024 - 08.2025
  • Facilitating discussions with customers regarding overdue payments and securing premium collections.
  • Follow up with the customer until he pays by FAWRY and send me the receipt.
  • Connect with the bank employee in order to transfer the payment from customer account to the company account and send him the bank letter.
  • Coordinate with the POS department in order to handle any customer’s request.
  • Submit daily report including policy numbers and customer phone numbers.
  • Submit daily report including number of calls, collection dates and payment methods.
  • Coordinate with collectors in order to collect the premium on a daily basis.

Receptionist (Administration)

MISR EMIRATES LIFE TAKAFUL – SALAMA
Giza
10.2021 - 06.2024
  • Welcome visitors (Walk-in or over the phone) by greeting them with proper etiquette.
  • In case of Walk-in clients, she guides him/her to the meeting room, then notifies the C.S Rep to conduct the meeting and serve.
  • The daily log should be filled for each visitor and identify the concern for each visitor.
  • Transmittal for daily log should be sent to C.S Dept. at the end of each day and to be confirmed from C.S side.
  • Full supervision over the Couriers of the company. (Coordinating their missions and making sure of the delivery of the documents to the correct recipients).
  • Full supervision of the company's correspondence by shipping companies.
  • Full supervision of the receipts of incoming mail, and it's delivery to the relevant departments.
  • Follow-up and coordinate the meetings in the main conference room.
  • Assisting the broker department in receiving flagpoles and checks in the absence of Islam Jamal and assisting the human resources department in scheduling interviews.
  • Assisting the admin department in any additional tasks that require me to help with them.
  • Assisting the pos and customer service department to get a list of customers numbers from the customer services team to contact the clients and inform them that their refund cheques are ready and determine the pickup point whether directly from the head-office or from the branches.

Tour operator

Planet tours & travel
09.2018 - 06.2021
  • Handle all the reservation bookings and operation issues.
  • Tour Document processing (Invoice, Receipt, Vouchers, Program).
  • E-mail Communication and Sales.
  • Operations for follow-up from the beginning until the end for all tour programs.
  • Inspect hotels and prepare reports on each hotel for data basis.
  • Effective communication skills and Problem-solving Ability to assess client needs.
  • Flexibility and the ability to work under pressure Processing Company Taxation.
  • Working on German, Swiss, UK, CIS and East contracts and special offers.
  • Handling contracting and reservation department inquire.
  • Ability to work as a contracting agent.
  • Create promotion list.
  • Follow up allocation, release and stop sale.
  • Create transfer and handling fees contracts.
  • Daily check booking and follow up sales.
  • Daily price comparison by Bistro and Compare competitors’ rates.
  • Working well on SEJOUR system.

Human resources administrative specialist

Al Tayyar travel group companies
11.2017 - 08.2018
  • Consult with employers to identify employment needs.
  • Interview applicants about their experience, education, and skills.
  • Inform applicants about job details, such as duties, benefits, and working conditions.
  • Conduct or help with new employee orientation.

Sales in door

Etisalat Masr (mini franchise)
11.2014 - 03.2016
  • Welcoming directing walk-in clients.
  • Sales the lines, USB, and accessories.
  • Data entry for all data of branch.
  • Make evaluation for the stuff and send to branch manage.
  • Send reports every day to branch manager.

Education

Bachelor's Degree - Economics, Foreign trade and Business Administration

Helwan university
01.2008 - 01.2009

Skills

  • Teamwork
  • Learning skills
  • Computer skills
  • Personal management skills
  • Analytical and problem-solving skills
  • Communication skills
  • Team building
  • Problem-solving
  • Calm under pressure

Languages

English
Advanced
Arabic
Native

Timeline

Senior collections officer

MISR EMIRATES LIFE TAKAFUL – SALAMA
01.2024 - 08.2025

Receptionist (Administration)

MISR EMIRATES LIFE TAKAFUL – SALAMA
10.2021 - 06.2024

Tour operator

Planet tours & travel
09.2018 - 06.2021

Human resources administrative specialist

Al Tayyar travel group companies
11.2017 - 08.2018

Sales in door

Etisalat Masr (mini franchise)
11.2014 - 03.2016

Bachelor's Degree - Economics, Foreign trade and Business Administration

Helwan university
01.2008 - 01.2009

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Rania Galal