RANIA M M ELHAG
Electronic Payment Operations Manager
Cairo
Summary
An employee with more than 10 years of experience in business banking. Last four years I have experience as a leader in banking . -thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
The team leader communicates effectively with customers, ensuring that the customer benefits from the services provided, and seeks to develop the service to suit the needs of customers.
She faced the challenges of moving work online and managing employees remotely after the outbreak of war
Overview
10
10
years of professional experience
Work History
Electronic Payment Operations manager - Foreign section
SFB HQ
10.2020
- Coordinating and connection between fintech company ( CSC and the bank departments)
- Supervising the daily settlement entries for accounts.
- Follow up on visa bills and follow up and paying them with the relevant department.
- Reconciliation and monitoring bank balance with the fintech Company. transaction Disputes and follow-up with fintech according to Visa rules
Assistant head of documentary collection
SUQ MAHALI BR
03.2017 - 10.2020
- Review documents and ensure their authenticity.
- Notifying the client of the arrival/completion of documents and following up on the payment methods included in the documents.
- Follow up on the amounts paid/received from the remitting bank through the Operations Department.
- Issuing the necessary documents for import and export operations (IM-EX Form).
- Keep the Draft in a strong room or send it to the remitting bank after the customer signs it.
- All of the above must agree with the policies of the central bank of Sudan.
- Preparing reports on documentary collection operations, their type, payment methods, payment currency, type of goods, country of origin, etc.
Supervisor Current account
Maamoura BR
01.2013 - 03.2017
- Authenticating to open accounts according to the terms and policies of the Central Bank.
- Process accounts payable or receivable, depending on the list.
- Use database software to organize financial account information.
- Authenticating, monitoring and following up on internal transfers between customer accounts within the bank’s network
- Authenticating, monitoring and following up on external transfers between customers and other bank accounts within Sudan.
- Preparing daily / weekly / monthly and annually reports for the Bank and the Bank of Sudan
Customer Services Officer
EL-RAIYADH BR
05.2010 - 01.2013
- The procedure for opening accounts, taking into KYC.
- Full knowledge of the bank’s products, types of accounts, types of loans, credit, commissions, and realized profits and presenting them to the client.
- Reviewing customer requests to issue a check book or issuing/re-issue ATM cards and sending the requests to the competent authorities for issuance.
- Modifying customer data according to their requests, including their phone numbers, residential addresses, work addresses, etc
- This is after verifying the customer's identity.
Education
MBA -
SUDAN ACADEMY OF SCIENES
B.sc - undefined
Sudan academy for banking and financial sciences
undefined
Skills
Microsoft office
Preparing report
Negotiation skills
Customer communication skills
Team leader skills
Marketing skills
Reconciliation
Banking business
Data analysis skill
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Birthofday
1982
Countryofresidence
Egypt
Whatsappnumber
+20 1092552481
Personal Information
- Nationality: Sudanese
- Marital Status: single
Languages
Arabic native
English conversation
Timeline
Electronic Payment Operations manager - Foreign section
SFB HQ
10.2020
Assistant head of documentary collection
SUQ MAHALI BR
03.2017 - 10.2020
Supervisor Current account
Maamoura BR
01.2013 - 03.2017
Customer Services Officer
EL-RAIYADH BR
05.2010 - 01.2013
MBA -
SUDAN ACADEMY OF SCIENES
B.sc - undefined
Sudan academy for banking and financial sciences
undefined
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