Rania Raafat
Learning & Development
Nasr City, Cairo,
Summary
Learning & Development with a proven track record, excelling in training delivery and employee engagement. Spearheaded customized training programs that enhanced performance and aligned with business goals. Expert in needs assessment and fostering a culture of continuous learning, driving impactful results through effective communication and collaboration.
Offering solid foundation in instructional design and adult learning principles, coupled with strong desire to grow within learning and development field. Brings ability to quickly grasp and apply new concepts and methodologies, and proficiency in designing effective training programs.
Overview
6
6
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Learning & Development Specialist
MADKOUR
08.2024 - Current
- Conducted in-depth Training Needs Assessments (TNA) to identify skill gaps and designed customized training programs for different departments.
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Managed and processed training requests for external training programs, ensuring that employees received the necessary resources for continuous development.
- Established and maintained effective communication channels with key stakeholders to ensure smooth training delivery.
- Managed the integration of Coursera-based courses into the training program, facilitating online learning opportunities for employees to enhance skills.
- Led post-training follow-up activities, tracking the application of learned skills and the impact on performance.
- Measured and analyzed the effectiveness of training programs, using data to drive continuous improvement.
- Maintained accurate records of training sessions, outcomes, and employee progress, ensuring compliance with internal standards.
- Regularly monitored KPIs such as the number of departments covered, follow-up interactions, and the percentage of training needs addressed.
- Collaborated with leadership to adjust training programs in response to feedback and organizational changes.
- Promoted a culture of continuous learning by exploring new training methodologies and technologies.
- Collected and analyzed employee feedback to refine training strategies and ensure they meet development needs.
- Transformed employee performance feedback into actionable development plans, promoting individual and organizational growth.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Worked with vendors to customize courseware to accommodate business needs.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Human Resources Specialist & Employee Engagement
MADKOUR
11.2022 - 08.2024
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Build and maintain effective relationships with internal stakeholders.
- Oversee and manage the probation period process for new employees, providing necessary support and feedback.
- Handle medical insurance-related tasks, ensuring that employees are adequately covered and addressing any issues that may arise.
- Create and manage employee accounts on the Oracle System, ensuring accurate and up-to-date information.
- Responsible for developing and implementing communication, Events, and engagement plans.
- Creating surveys to measure employee satisfaction and morale.
- Conducting exit interviews with departing employees to gather information about why they are leaving the company and how to improve retention rates.
- Address and resolve employees' queries related to HR issues, providing accurate information.
- Organize and manage ethical programs to uphold a culture of integrity and ethical conduct within the organization.
- Collaborate with the bank to coordinate payroll accounts for newcomers and address any related issues promptly.
Spanish and English Translator
Freelacer
08.2019 - 12.2022
Supervisor of Events Department
Le Ciel Hotel
04.2021 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Bachelor of Al-Alsun - Spanish & English Department
Ain Shams University
04.2001 -
Skills
Career development
Certification
The Professional Trainer - [ESLSCA University]
Timeline
Learning & Development Specialist
MADKOUR
08.2024 - Current
Human Resources Specialist & Employee Engagement
MADKOUR
11.2022 - 08.2024
Supervisor of Events Department
Le Ciel Hotel
04.2021 - 10.2022
Spanish and English Translator
Freelacer
08.2019 - 12.2022
Bachelor of Al-Alsun - Spanish & English Department
Ain Shams University
04.2001 -
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