Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Ranim Ayman

Alexandria

Summary

Versatile professional with over 8 years of experience in tutoring, real estate, debt collection, sales, and operations management. Proven track record in generating leads, closing high-value accounts, leading teams, and streamlining HR and departmental processes. Known for driving performance, improving systems, and leading cross-functional teams to consistently exceed goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager & HR Resources Manager

NPG Associates
Ontario
04.2024 - 06.2025
  • Managed collections and sales department operations, overseeing teams to drive monthly revenue of $100,000 to $150,000.
  • Handled HR-related tasks, including onboarding, performance management, and ensuring legal compliance.
  • Provided training and mentorship to new hires, and developed strategic processes for improved operations.
  • Developed and implemented office policies and procedures.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided administrative support to management team including preparing reports and presentations.

Team Lead

Empire Cooperative
Ontario
01.2023 - 01.2024
  • Supervised a team of 10 to 15 employees, supporting daily operations and revenue goals.
  • Ensured team alignment with company objectives, and coached team members for performance improvement.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Motivated staff through positive reinforcement techniques.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

Debt Collector / Closer

Empire Cooperative
Ontario
01.2022 - 01.2023
  • Closed deals totaling up to $8,000 daily.
  • Maintained excellent customer rapport and ensured prompt resolution of account issues.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Utilized skip tracing techniques to locate hard-to-find debtors.
  • Escalated unresolved disputes to legal counsel as necessary.
  • Processed incoming payments from customers according to established procedures.

Cold Caller for Real Estate

Proper Business Solutions
Cairo
01.2020 - 01.2021
  • Contacted homeowners looking to sell their houses and matched them with real estate agents.
  • Generated consistent leads and supported agents in closing real estate transactions.
  • Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
  • Utilized sales techniques to persuade customers to service packages.
  • Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
  • Participated actively in brainstorming sessions aimed at generating innovative ideas for improving cold call process effectiveness and efficiency.
  • Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
  • Maintained records of customer interactions, account status, changes or updates, and produced activity reports.

Astrology Tutor

Freelance Tutor
Cairo
01.2017 - 01.2020
  • Provided personalized astrology lessons and tutoring.
  • Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
  • Developed lesson plans tailored to the needs of each student.
  • Maintained accurate records of student attendance and progress.

Education

Bachelor of Laws (LLB) - Law

Cairo University
Giza
07-2023

Skills

  • Revenue generation and sales strategies
  • Conflict resolution strategies and problem-solving skills
  • Reporting and documentation skills
  • Data analytics proficiency
  • Customer relationship building
  • Communication effectiveness (written and verbal)
  • Problem-solving methodologies
  • Training and development for employees
  • Information protection measures

Certification

  • Licensed attorney, Egyptian Bar Association — November 2024
  • FDCPA-accredited

Accomplishments

  • Closed up to $8,000 in daily deals as a closer at Empire Cooperative
  • Generated $100K in revenue as a top collector in Egypt
  • Led high-performing teams and implemented process improvements that increased efficiency

Languages

Arabic
First Language
English
Advanced (C1)
C1

Timeline

Office Manager & HR Resources Manager

NPG Associates
04.2024 - 06.2025

Team Lead

Empire Cooperative
01.2023 - 01.2024

Debt Collector / Closer

Empire Cooperative
01.2022 - 01.2023

Cold Caller for Real Estate

Proper Business Solutions
01.2020 - 01.2021

Astrology Tutor

Freelance Tutor
01.2017 - 01.2020

Bachelor of Laws (LLB) - Law

Cairo University

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Ranim Ayman