Sports
Rany Abdelmesih
Sales Associate
Herndon
Summary
A goal-oriented customer service and sales professional with 5 years of experience, seeking to use expertise in sales strategies and customer relations to drive revenue growth by delivering innovative technology solutions and building strong customer relationships. Although I is lack experience in the tech field, I am pursuing the course careers tech sales certificate course to enhance my expertise and support growth in this area.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate
Masterpiece Events
4 2024 - Current
- Drove additional revenue by successfully selling add-on services, including in-house floral arrangements and DJ services, significantly contributing to overall sales.
- Managed invoicing and deposit collection for events, ensuring smooth transition by coordinating with wedding planners for seamless execution.
- Maintained and organized activity and records within CRM systems to track customer interactions and sales progress.
- Quickly acquired and developed key knowledge about products, enhancing ability to effectively meet customer needs.
- Achieved monthly sales quotas consistently by employing effective sales strategies and maintaining high level of daily prospecting activities.
- Built strong relationships with customers to encourage repeat business and increase customer loyalty.
- Solved customer challenges by offering relevant products and services, increasing sales revenue through tailored recommendations and strong rapport-building.
Service Advisor
Safford Brown Jeep, Dodge, and Ram
Sterling
01.2024 - 04.2024
- Fostered trust and loyalty by maintaining strong relationships with customers, providing clear explanations of services, and addressing concerns effectively.
- Created and maintained comprehensive service records, including repair histories and maintenance details, ensuring accurate and up-to-date information.
- Identified and promoted additional services, special offers, maintenance packages, and extended warranties, contributing to increased service revenue.
- Achieved high customer ratings and satisfaction by consistently exceeding expectations, resolving complaints efficiently, and educating customers on vehicle maintenance.
- Followed up with customers post-service to ensure satisfaction, gathered feedback, and resolved inquiries and complaints promptly, enhancing overall customer experience.
- Ranked in top 10% for customer-paid revenue throughout my tenure and was top advisor in March, demonstrating exceptional sales performance and revenue generation.
Service Lane Manager
Lehman Hyundai
Miami
01.2023 - 12.2023
- Managed daily operations to ensure smooth and efficient processes, enhancing overall service delivery.
- Addressed customer concerns and resolved complaints to maintain high levels of satisfaction and positive service environment.
- Supervised and trained 12 service advisors and 30 service department personnel, providing guidance and support to foster team growth and performance.
- Effectively managed service appointments and schedules, balancing customer needs with technician availability to maximize efficiency.
- Analyzed customer feedback to identify service delivery improvements, leading targeted training sessions to enhance staff performance.
- Improved productivity by streamlining workflow processes, implementing effective scheduling and task delegation
Service Advisor Assistant and Full Time Advisor
Fair Oaks Motors
Chantilly
10.2019 - 12.2022
- Successfully reached out to 16,000 clients in sales and service database through combination of cold calling, cold emailing, and automated text messaging to schedule appointments and drive engagement.
- Started keeping track of vehicle recalls and proactively contacted customers via text and email to schedule their appointments
- Understand customer concerns and needs, providing clear explanations of vehicle issues and recommended services
- Identify and sell additional services or repairs that may be beneficial to customer's vehicle
- Promote special offers, maintenance packages, and extended warranties to enhance service revenue
- Maintain strong relationships with customers to foster trust and loyalty
Education
Associate of Business Administration -
Northern Virginia Community College
Manassas 01.2018 - 01.2021
Skills
Customer Service Excellence
Sales
Cold Outreach
Lead Qualification
Technical Knowledge
Organizational Skills
Team Collaboration
Communication
Leadership
Operational Management
Problem-solving skills
Interests
Cars
Travel
Networking
Tech
Timeline
Service Advisor
Safford Brown Jeep, Dodge, and Ram
01.2024 - 04.2024
Service Lane Manager
Lehman Hyundai
01.2023 - 12.2023
Service Advisor Assistant and Full Time Advisor
Fair Oaks Motors
10.2019 - 12.2022
Associate of Business Administration -
Northern Virginia Community College
01.2018 - 01.2021
Sales Associate
Masterpiece Events
4 2024 - Current
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