Ranya ElFouy

• Manage relationships with high-value B2B clients of travel agencies, tour operators and corporate ensuring satisfaction and fostering long-term loyalty.
• Develop relationships with global travel agent partners.
• Act as the primary point of contact for strategic accounts.
• Conduct sales and client visits to strengthen partnerships, identify business opportunities and support account growth.
• Lead cross-functional teams to execute business strategies and achieve organizational goals.
• Develop strategic partnerships to enhance market presence and drive revenue growth.
• Analyze travel trends and client data to optimize offerings and identify new business opportunities.
• Lead client onboarding and facilitate smooth transitions to our services.
• Attend industry events to strengthen relationships with our key partners.
• Conduct sales calls, on-site meetings regularly and whenever needed.
• Monitor partner performance (booking volumes, revenue, conversion rates).
• Identify upselling and cross-selling opportunities to increase account revenue.
• Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
• Conduct analysis and provide stakeholders with clear reports, and presentations on performance and business evolution.
• Negotiate rates to ensure optimal booking conditions, especially during peak seasons.
• Develop and implement process improvements for inventory management systems.
• Manage and strengthen client relationships by leveraging Salesforce CRM to track pipeline progress, and generate actionable reports.
• Utilize B2B platforms and CRM systems to streamline the booking process and ensure seamless operations.
• Collaborate with internal teams to manage SLAs and ensure client satisfaction.
• Develop customized travel solutions for leisure groups, VIP travelers and MICE.

Achievements:

• Played a key role in achieving a 205% increase in GBV (Gross book Value) with driving a 327% year-over-year growth in GBV in 2024 compared to 2023.
• Successfully contributed to increasing Direct Revenue by 110% in 2024, reflecting strong sales efforts and strategic client acquisition.
• Achieved a 65% improvement in EBITDA in 2024, representing a significance in profitability, better cost management and operational improvements.

• Oversaw the daily operations of the reservations team, ensuring efficient and accurate handling of client bookings, modifications, and cancellations.
• Supervised and trained sales executives and reservations staff, providing performance feedback to maintain high service standards.
• Managed group and F.I.T bookings for tours, transfers, accommodations, and activities offered by the DMC.
• Ensured accurate entry, inventory management and maintenance of reservations data in internal systems and booking platforms.
• Liaised with suppliers (e.g., hotels, transport providers, tour guides) to confirm availability, rates, and service delivery.
• Streamlined order processing workflows to enhance operational efficiency.
• Monitored service quality and responded to client and partner inquiries, resolved issues promptly and professionally.
• Maintained updated product knowledge to support the team in providing detailed and relevant information to clients.
• Coordinated with internal departments to align reservations with client expectations and trip logistics.
• Analyzed booking trends and team performance metrics, reporting on occupancy and customer satisfaction.
• Implemented and maintained standard operating procedures (SOPs) to ensure consistency, compliance, and efficiency.
• Managed campaigns and peak season operations by forecasting demand and scaling team capacity
• Supported CRM, B2B system enhancements and automation efforts, working closely with the IT or product development teams.

Achievements:

• Improved booking efficiency by 30% streamlining reservation processes and introducing standardized procedures.
• Led a team that achieved 98% booking accuracy rate during peak travel seasons, reducing client complaints.
• Successfully managed reservations for groups of up to 500+ passengers for major international events.
• Reduced operational costs by 15% by renegotiating supplier contracts and optimizing inventory allocations.
• Maintained a 97% reservation fulfillment rate even during high-demand periods through effective team coordination and planning.

• Developed and implemented strategic sales plans to achieve revenue targets.
• Led team in identifying market trends and opportunities for growth.
• Mentored and trained sales staff to enhance performance and product knowledge.
• Analyzed customer feedback to refine sales strategies and improve client satisfaction.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
• Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

Achievements:

• Increased offline B2B sales revenue by 42% within one year by expanding partnerships with travel agencies and corporate clients.
• Increased average transaction value (ATV) by 22% through effective upselling of add-ons as transfers, excursions, and upgrades.
• Achieved 95% client retention rate by enhancing post-booking support, regular follow-ups, and customized deals.

• Supervised and managed the offline sales team to ensure targets and KPIs are met.
• Developed and implemented sales strategies to increase bookings for travel packages, flights and hotels through offline channels.
• Led and motivated a team of offline sales agents, setting performance targets, providing regular coaching and conducting performance evaluations.
• Built and maintained relationships with external partners as hotels, airlines, and tour operators to negotiate rates and secure exclusive offers.
• Reported on sales performance, identified opportunities for improvement and growth.
• Established and reported on KPIs to measure business performance.
• Addressed customer inquiries, resolved complaints, and ensured customer satisfaction.
• Collaborated with marketing and online sales teams to support promotions and cross-channel sales campaigns.
• Managed offline sales processes, including contract management, invoicing, and follow-up with clients to ensure timely payments.

Achievements:

• Successfully contributed to 120% increase in offline sales through the development and implementation of targeted sales strategies.
• Negotiated rates with DMCs and suppliers securing competitive rates.
• Spearheaded the execution of offline promotions in collaboration with marketing, resulting in a 200% increase in bookings during promotional periods.

• Managed daily operations of 6 branches, ensuring high customer service and product quality.
• Led and trained a team of 40+ staff, maintaining motivation and productivity.
• Monitored inventory, placed orders, and controlled costs to minimize waste.
• Negotiated with suppliers to secure the best prices and quality.
• Developed training programs to improve customer service, and upselling techniques to boost revenue.
• Conducted weekly factory audits to ensure product quality and reduce food waste by 10%.
• Ensured high food safety and hygiene standards, achieving perfect inspection scores.

Achievements:

• Successfully launched 4 new branches across Egypt within a year expanding the brand's market presence.
• Achieved a 120% increase in annual revenue compared to the previous year, driving significant growth.
• Played a key role in developing cost-control strategies, leading to a 25% reduction in food waste.

• Designed and delivered interactive lectures and workshops on effective verbal and non-verbal communication techniques.
• Developed curriculum and course materials to enhance students' ability to communicate confidently in professional and social contexts.
• Provided personalized coaching to students, helped them improve presentation skills for effective communication.
• Participated in academic and development committees.
• Contributed to students' development and extracurricular activities.

Achievements:

• Coached 500+ students with 90% reporting enhanced presentation skills and interpersonal communication.
• Increased student engagement by 40% through the delivery of interactive lectures on communication techniques.

• Managed social media platforms and online marketing initiatives to increase brand visibility.
• Organized promotional events and awareness programs in collaboration with healthcare institutions.

Achievements:

• Boosted product visibility by 50% in retail outlets through effective merchandising strategies and point-of-sale promotions.
• Improved customer retention by 35% via loyalty programs, follow-ups, and personalized product recommendations.