Summary
Overview
Work History
Education
Skills
Extra-Curricular
Timeline
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Ranya ElFouy

Summary

Strategic and results- oriented professional with passion driving both global strategic partnerships and fulfillment excellence within the travel sector. Expertise in optimizing program delivery, managing key client relationships and identifying new business opportunities. I facilitate cross-cultural negotiations and foster robust relationships that support travel services.

Overview

11
11
years of professional experience

Work History

B2B Operations Manager/ Global Key Account Manager

Almatar Travel Group- Almatar.com
12.2023 - Current
  • Manage relationships with high-value B2B clients of travel agencies, tour operators and corporate ensuring satisfaction and fostering long-term loyalty.
  • Develop relationships with global travel agent partners.
  • Act as the primary point of contact for strategic accounts.
  • Conduct sales and client visits to strengthen partnerships, identify business opportunities and support account growth.
  • Lead cross-functional teams to execute business strategies and achieve organizational goals.
  • Develop strategic partnerships to enhance market presence and drive revenue growth.
  • Analyze travel trends and client data to optimize offerings and identify new business opportunities.
  • Lead client onboarding and facilitate smooth transitions to our services.
  • Attend industry events to strengthen relationships with our key partners.
  • Conduct sales calls, on-site meetings regularly and whenever needed.
  • Monitor partner performance (booking volumes, revenue, conversion rates).
  • Identify upselling and cross-selling opportunities to increase account revenue.
  • Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
  • Conduct analysis and provide stakeholders with clear reports, and presentations on performance and business evolution.
  • Negotiate rates to ensure optimal booking conditions, especially during peak seasons.
  • Develop and implement process improvements for inventory management systems.
  • Manage and strengthen client relationships by leveraging Salesforce CRM to track pipeline progress, and generate actionable reports.
  • Utilize B2B platforms and CRM systems to streamline the booking process and ensure seamless operations.
  • Collaborate with internal teams to manage SLAs and ensure client satisfaction.
  • Develop customized travel solutions for leisure groups, VIP travelers and MICE.


Achievements:

  • Played a key role in achieving a 205% increase in GBV (Gross book Value) with driving a 327% year-over-year growth in GBV in 2024 compared to 2023.
  • Successfully contributed to increasing Direct Revenue by 110% in 2024, reflecting strong sales efforts and strategic client acquisition.
  • Achieved a 65% improvement in EBITDA in 2024, representing a significance in profitability, better cost management and operational improvements.

DMC Fulfillment Manager

Almatar Travel Group- Almatar.com
03.2023 - 01.2024
  • Oversaw the daily operations of the reservations team, ensuring efficient and accurate handling of client bookings, modifications, and cancellations.
  • Supervised and trained sales executives and reservations staff, providing performance feedback to maintain high service standards.
  • Managed group and F.I.T bookings for tours, transfers, accommodations, and activities offered by the DMC.
  • Ensured accurate entry, inventory management and maintenance of reservations data in internal systems and booking platforms.
  • Liaised with suppliers (e.g., hotels, transport providers, tour guides) to confirm availability, rates, and service delivery.
  • Streamlined order processing workflows to enhance operational efficiency.
  • Monitored service quality and responded to client and partner inquiries, resolved issues promptly and professionally.
  • Maintained updated product knowledge to support the team in providing detailed and relevant information to clients.
  • Coordinated with internal departments to align reservations with client expectations and trip logistics.
  • Analyzed booking trends and team performance metrics, reporting on occupancy and customer satisfaction.
  • Implemented and maintained standard operating procedures (SOPs) to ensure consistency, compliance, and efficiency.
  • Managed campaigns and peak season operations by forecasting demand and scaling team capacity
  • Supported CRM, B2B system enhancements and automation efforts, working closely with the IT or product development teams.


Achievements:

  • Improved booking efficiency by 30% streamlining reservation processes and introducing standardized procedures.
  • Led a team that achieved 98% booking accuracy rate during peak travel seasons, reducing client complaints.
  • Successfully managed reservations for groups of up to 500+ passengers for major international events.
  • Reduced operational costs by 15% by renegotiating supplier contracts and optimizing inventory allocations.
  • Maintained a 97% reservation fulfillment rate even during high-demand periods through effective team coordination and planning.

Offline Sales Manager

Almatar Travel Group- Almatar.com
05.2022 - 03.2023
  • Developed and implemented strategic sales plans to achieve revenue targets.
  • Led team in identifying market trends and opportunities for growth.
  • Mentored and trained sales staff to enhance performance and product knowledge.
  • Analyzed customer feedback to refine sales strategies and improve client satisfaction.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.


Achievements:

  • Increased offline B2B sales revenue by 42% within one year by expanding partnerships with travel agencies and corporate clients.
  • Increased average transaction value (ATV) by 22% through effective upselling of add-ons as transfers, excursions, and upgrades.
  • Achieved 95% client retention rate by enhancing post-booking support, regular follow-ups, and customized deals.

Offline Sales Supervisor

Almatar Travel Group- Almatar.com
05.2021 - 05.2022
  • Supervised and managed the offline sales team to ensure targets and KPIs are met.
  • Developed and implemented sales strategies to increase bookings for travel packages, flights and hotels through offline channels.
  • Led and motivated a team of offline sales agents, setting performance targets, providing regular coaching and conducting performance evaluations.
  • Built and maintained relationships with external partners as hotels, airlines, and tour operators to negotiate rates and secure exclusive offers.
  • Reported on sales performance, identified opportunities for improvement and growth.
  • Established and reported on KPIs to measure business performance.
  • Addressed customer inquiries, resolved complaints, and ensured customer satisfaction.
  • Collaborated with marketing and online sales teams to support promotions and cross-channel sales campaigns.
  • Managed offline sales processes, including contract management, invoicing, and follow-up with clients to ensure timely payments.


Achievements:

  • Successfully contributed to 120% increase in offline sales through the development and implementation of targeted sales strategies.
  • Negotiated rates with DMCs and suppliers securing competitive rates.
  • Spearheaded the execution of offline promotions in collaboration with marketing, resulting in a 200% increase in bookings during promotional periods.

F&B Retail Brand Manager

NYC Retail Group
05.2020 - 04.2021
  • Managed daily operations of 6 branches, ensuring high customer service and product quality.
  • Led and trained a team of 40+ staff, maintaining motivation and productivity.
  • Monitored inventory, placed orders, and controlled costs to minimize waste.
  • Negotiated with suppliers to secure the best prices and quality.
  • Developed training programs to improve customer service, and upselling techniques to boost revenue.
  • Conducted weekly factory audits to ensure product quality and reduce food waste by 10%.
  • Ensured high food safety and hygiene standards, achieving perfect inspection scores.


Achievements:

  • Successfully launched 4 new branches across Egypt within a year expanding the brand's market presence.
  • Achieved a 120% increase in annual revenue compared to the previous year, driving significant growth.
  • Played a key role in developing cost-control strategies, leading to a 25% reduction in food waste.

Marketing and Communication Skills Lecturer

Pharos University In Alexandria (P.U.A)
09.2017 - 04.2020
  • Designed and delivered interactive lectures and workshops on effective verbal and non-verbal communication techniques.
  • Developed curriculum and course materials to enhance students' ability to communicate confidently in professional and social contexts.
  • Provided personalized coaching to students, helped them improve presentation skills for effective communication.
  • Participated in academic and development committees.
  • Contributed to students' development and extracurricular activities.


Achievements:

  • Coached 500+ students with 90% reporting enhanced presentation skills and interpersonal communication.
  • Increased student engagement by 40% through the delivery of interactive lectures on communication techniques.

Sales & Marketing Executive

Al Fawi Pharmacies
10.2014 - 08.2017
  • Managed social media platforms and online marketing initiatives to increase brand visibility.
  • Organized promotional events and awareness programs in collaboration with healthcare institutions.


Achievements:

  • Boosted product visibility by 50% in retail outlets through effective merchandising strategies and point-of-sale promotions.
  • Improved customer retention by 35% via loyalty programs, follow-ups, and personalized product recommendations.

Education

BBA - Business Administration

Pharos University In Alexandria (P.U.A)
Alexandria, Egypt
01.2016

Skills

  • Negotiation and Communication Skills
  • Contracting and Account Management
  • Strategic Partnership Management
  • Business Development Management
  • Operations Management
  • Microsoft Office
  • Multitasking
  • Critical and Analytical Thinking
  • Leadership and Team Management
  • Time Management
  • Project Management
  • Public Speaking
  • Training & development
  • Brand Management

Extra-Curricular

  • AIESEC Team Leader, GSP Project Manager. Jan 13-June 14.
  • Fundraising and PR member, ENACTUS PUA. June 12- Dec 13.
  • Marketing Coordinator, United Nations Environmental Program- UNEP. June 2011- Feb 2013.

Timeline

B2B Operations Manager/ Global Key Account Manager

Almatar Travel Group- Almatar.com
12.2023 - Current

DMC Fulfillment Manager

Almatar Travel Group- Almatar.com
03.2023 - 01.2024

Offline Sales Manager

Almatar Travel Group- Almatar.com
05.2022 - 03.2023

Offline Sales Supervisor

Almatar Travel Group- Almatar.com
05.2021 - 05.2022

F&B Retail Brand Manager

NYC Retail Group
05.2020 - 04.2021

Marketing and Communication Skills Lecturer

Pharos University In Alexandria (P.U.A)
09.2017 - 04.2020

Sales & Marketing Executive

Al Fawi Pharmacies
10.2014 - 08.2017

BBA - Business Administration

Pharos University In Alexandria (P.U.A)
Ranya ElFouy