Rasha AbuTaleb
Senior Executive Assistant
Cairo
Summary
Organized and efficient professional with over 17 years of experience in executive support and office management. Known for strong problem-solving abilities and effective communication, contributing to seamless operations and enhanced executive productivity.
Overview
2
2
Language
1
1
Certification
21
21
years of professional experience
Work History
Executive Assistant
Qatar National Convention Center
10.2003 - 08.2021
- Managed executive calendars, scheduling meetings and appointments to optimize time management.
- Coordinated travel arrangements, including itineraries and accommodations for executives.
- Developed and maintained filing systems, ensuring efficient document retrieval and organization.
- Assisted in preparing reports and presentations, enhancing communication with stakeholders.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowed executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
Customer Service Representative
InterContinental Hotel Doha
09.2000 - 09.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed relationships with guests to encourage repeat visits and loyalty program sign-ups.
- Analyzed guest feedback to identify areas for service improvement and implement solutions.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Education
Bachelor of Science - Social Studies Education
The High Institute of Social Work
Cairo, Egypt 04.2001 -
Skills
Executive support
Administrative support
Schedule & calendar planning
Office administration
Meticulous attention to detail
Office management
Critical thinking
Certification
[Qatar- Doha] Training - [Qatari American Council for Professional Education]]
Timeline
Executive Assistant
Qatar National Convention Center
10.2003 - 08.2021
Bachelor of Science - Social Studies Education
The High Institute of Social Work
04.2001 -
Customer Service Representative
InterContinental Hotel Doha
09.2000 - 09.2003