Rasha Ebrahim

• Delivering regular reports on targets and composing a forecast for the next quarter
• Reporting the team's performance to the Director of Operations on a weekly basis
• Evaluating the team's performance against agreed targets and timely report the progress to the General Manager (North Africa)
• Achieve targets for the assigned market, in partnership with the conversion team, ensuring that the team's CRM is updated
• Monitor and coordinate implementation of the strategy and policy relating to the admission functions from initial inquiry to application and enrolment, ensuring that it meets the needs of prospective students and partner universities
• Managed and monitored contractual agreements related to the office facilities and supplies
• Took charge of the onboarding procedures for fresh suppliers, which involved collecting necessary documentation and generating forecasts for anticipated demands
• Working harmoniously with the Conversion, Sales, HR, Finance, legal and the executive team to contribute to the analysis of student recruitment numbers and translate the recruitment/conversion strategy into integrated deliverable operational plans and to ensure smooth operations
• Performing admission functions by acquiring documents, completing Direct and UCAS applications
• Providing visa support
• Representing Global Study UK and Partner Universities at GSUK Education Fairs/info-sessions/School visits as well as at the local and partner's Events

- Develop and maintain strong, positive relationships with current and potential vendors.
- Ensure clear communication and address vendor-related issues promptly.
- Oversee the selection process, including obtaining quotes, reviewing proposals, and assessing vendor capabilities.
- Ensure vendors meet organizational needs, quality standards, and cost expectations.
- Negotiate contracts and agreements with vendors, ensuring terms and conditions are favorable for the organization.
- Monitor vendor performance, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs).
- Conduct regular assessments and audits of vendor performance and address any areas of concern.
- Develop strategies to mitigate risks such as delays, quality issues, or financial instability.
- Work with the finance and procurement teams to ensure that vendor agreements align with budgetary goals.
- Negotiate pricing and payment terms to achieve cost savings.
- Collaborate with procurement, legal, finance, and other departments to align vendor management strategies with business objectives.

• In the billing department of our call center, I was responsible for managing payment processing and resolving any issues regarding customer bills
• This involved handling irate customers with professionalism and composure, as well as providing accurate and comprehensive responses to intricate inquiries