Rasha Mostafa

Manage and develop Private Label projects.

Source new Private Label vendors through visiting specialized global fairs.

Propose new annual product development plan by following the local and global market trends and analyzing the category gaps.

Maintain the relationship with the vendors including handling the negotiating process, defining commercial and logistics agreements, ensuring that products meet quality standards , keeping up with legal requirements, contracts management to ensure best value and compliance with the Private Label strategy.

Follow up on Private Label achievement through preparation of presentations to ensure proper tracking of the business plan.

• Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
• Collaborated with other departments to develop comprehensive solutions for customer concerns, improving cross-functional cooperation.
• Spearheaded efforts in resolving technical issues within the call center, ensuring minimal disruption to service delivery standards.
• Coached call center staff through challenging customer service issues.
• Exceeded performance targets consistently through diligent monitoring and analysis of key performance indicators.
• Evaluated staff productivity and performance annually.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Trained team members on performance metrics and consumer behavior identification.

• Managed supplier relationships to ensure timely delivery of products and services.
• Achieved cost savings by negotiating contracts and pricing with suppliers.
• Sourced vendors, built relationships, and negotiated prices.
• Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
• Purchased new products and oversaw inventory stocking and availability.
• Monitored and evaluated vendor performance to determine compliance with quality standards.
• Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
• Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
• Negotiated pricing and terms with vendors to secure best value for company.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.

• Follow up with Saudi Food and Drugs Authority (SFDA) and another KSA legal regulation to ensure that the Al Arafaj products are aligned with all the legal requirements.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.