RASHA OMAR
SENIOR FLIGHT ATTENDANT
Cairo,C
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Accomplished Flight Attendant offering over Number years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Cabin Crew Member
Egyptair
Cairo , C
04.2008 - Current
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Relayed updates and information to passengers after confirming key details with pilot.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Assisted passengers with storing luggage and helped locate seating.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Delivered food and beverage service, reading material and other in-flight services.
- Responded to passenger emergencies to provide first aid.
- Assisted passengers in boarding and deplaning aircraft.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Answered passengers' questions about flight, aircraft and destination.
- Completed pre-flight safety checks to reinforce passenger safety.
- Advised passengers of flight regulations to maximize safety and security.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Used excellent customer service skills in addressing passengers' needs.
Education
Bachelor Of Liberal Studies - Archeology
CAIRO UNIVERSITY
CAIRO 10.2021 - 06.2006
Skills
Cleanliness and sanitation
undefinedCertification
CUSTOMER SERVICE EXCELLENCE TRAINING
Timeline
Bachelor Of Liberal Studies - Archeology
CAIRO UNIVERSITY
10.2021 - 06.2006
CUSTOMERS SERVICE 747
04-2017
SELF AWARENESS
03-2017
CUSTOMER SERVICE EXCELLENCE TRAINING
11-2015
BUSINESS CLASS SERVICE TRENDING
02-2014
Senior Cabin Crew Member
Egyptair
04.2008 - Current
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