Rasha Salloum

Product owners' team-related tasks.

• Coach and mentor team members.
• Set up team skills development plan through courses and activities.
• Manage escalations and work with the team to resolve them.

ServiceNow related tasks

• Experienced with ITSM and CSM platforms.
• Provide consultation and recommendation for ServiceNow solutions for new needs.
• Expert within ServiceNow modules - incident, CMDB, problem, and knowledge; Request; service catalog; and vendor risk management.
• Provide input into platform performance and optimizations.
• Experience with ServiceNow integrations with third-party tools.
• Provide recommendations on options, risk, and impacts on business processes.
• Conduct training sessions for internal teams on ServiceNow capabilities.
• Experience in ServiceNow platform upgrades and migrations.

Products support related tasks.

• Collaborate with marketing, engineering, sales, and other stakeholders for product's continual improvement.
• Participate in defining the needs and product strategy.
• Participate in defining the product's MVPs and Roadmap.
• Adjusts the strategy and product vision based on customer feedback.
• Manage overall backlog prioritization through different platforms.
• Manage resource allocation of the development team with the Scrum Master.
• Platform's ownership, providing approvals for any changes affecting the platforms, access requests, integrations, etc.
• Data ownership, make sure that data integrity and security across different platforms are met.
• Contribute in processes identification, governance, RACI, and setting the KPIs with other teams.
• Contract renewal support

• Subject Matter Expert for Product’s standard/nonstandard offering
• Develop and propose ideas to enhance product features.
• Work with product manager to set the product strategy and future vision.
• Gather customer and operations feedback for continuous improvement
• Manage platforms upgrade
• Participate in Bid support process including pricing for standard requirements and customized requirements
• Define new processes for new products and platforms to organize the work stream between different stakeholders
• Perform internal and external Demos
• Own the Demo instance
• Assess the request from a business view and provide the right priority.
• Accountable for development requests and their prioritization through business evaluation stage of Software Development Lifecycle (SDLC).
• Make sure that all requirements are clear, complete and in scope.
• Make sure that all Epics and stories added to the backlog fulfill the completeness criteria.
• Periodically review, refine and prioritize backlog.
• Agrees with the scrum team about the done definition on the level of the story, sprint and release.
• Clearly communicate the scope and the Goal of the release to the scrum team.
• Communicate on daily / weekly basis with scrum master to make sure that the team is on track
• Participate in UAT .

• Responsible of multiple products and projects
• Responsible of identifying the goals and deliveries according to the revenue plans
• Engaging with multiple teams, customers, and stakeholders throughout the development lifecycle to understand the needed requirements then translate these requirements to product use cases and scenarios.
• Provide strategic planning updates to the executive team outlining the long-term planning for this portfolio and current efforts and progress in achieving those goals.
• Drive market research and build early feature prototypes using wireframes and mock-up tools.
• Managing product backlog, user stories and cross-product dependencies based on the understanding of the long-term product vision and roadmap.
• Update product and project Wiki pages with status, lessons learned, potential risks and mitigation plans.
• Responsible of writing user stories, epics, use cases, and functional specifications.
• Identify, define, analyze, prioritize and refine the requirements, and communicate those requirements to the development team.
• Participating in agile activities including product demonstrations, retrospectives, backlog grooming and sprint planning.

• Lead the product owner activities.
• Identify processes and KPIs for the team
• Responsible for identifying the team goals and objectives
• Responsible for setting up the goals and objectives for each team member
• Coaching the team to best use the PO techniques
• Manage direct reports and other matrix staff. This includes participating in interviewing, hiring and performance reviews.
• Responsible for quarterly evaluations and objectives identification as well as yearly appraisals for the team.
• Schedule work of staff based on operation priorities, review work and mentor staff.
• Lead cross-functional efforts to address business process or systems issues.
• Identify business & systems process improvements from Big Picture to detail level.
• Manage and liaise with business and technical consultants to explore business process improvement opportunities.
• Support and develop RFPs and proposals.

Product owners team lead (Jan 2014 – Jan 2017 )

Business analysis specialist (July 2012 - December 2013)

Senior business analyst (April 2010 - June 2012)

• Developing and adapting the product vision.
• Act as a strategic partner between the business community and IT development teams.
• Storyboard and lead solution scoping process whilst ensuring all stakeholders are informed and clear on project activities.
• Facilitate workshop sessions involving Development, QA and Support representatives to ensure deliverables for future releases are agreed and requirements are clear.
• Build relationships with key stakeholders, and work with them to priorities system deliverables.
• Participate in pre-sales activities
• Writing user stories and doing sprints /release planning
• Communicating progress to different stakeholders
• Giving feedback regarding the achievement of the sprint goal in the sprint review.
• Informing, helping and learning in the daily scrum.
• Measuring progress (e.g. value delivered to clients in each sprint).
• Act as scrum master when needed.
• Develop systems requirements documents using the appropriate techniques such as use cases and UML modeling tools

• Obtain full responsibility of the requirements analysis phase.
• Conduct requirements sessions with clients using different elicitation techniques.
• Gather business , Functional and nonfunctional requirements
• Develop systems requirements documents using the appropriate techniques such as use cases and UML modeling tools.
• Provide the link between the customer, development team and any third party.
• Manage change requests
• Identify and communicate project risks.
• Participate in prototyping and user acceptance testing