Summary
Work History
Education
Skills
Languages
Timeline
Generic
Rawan Akrm

Rawan Akrm

Cairo

Summary

Dynamic professional with a strong background in customer service at Orange Company, recognized for exceptional communication and training skills. Proven ability to foster student motivation and enhance vocabulary through creative teaching methods. Committed to delivering tailored support and developing effective training processes that exceed service standards.

Work History

English Assistant

Al Retag Language School
  • Set up classroom equipment and organized activities.
  • Promoted positive and safe environment for student learning.
  • Assisted in preparation of classroom and instruction materials.
  • Provided instruction and support under supervision of teacher.

Customer Service Representative

Orange Company
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Languages And Translation

Cairo Higher Institute
Al Helmia Language School

Skills

  • Creative writing
  • Teaching experience
  • Research proficiency
  • Exceptional communication
  • Student motivation
  • Interactive learning
  • Vocabulary expansion

Languages

English
Intermediate (B1)

Timeline

English Assistant

Al Retag Language School

Customer Service Representative

Orange Company

Languages And Translation

Cairo Higher Institute
Rawan Akrm