Rawan Hamdy
Student
Giza
Summary
As a Computer Science student specializing in AI and Data Science, I bring hands-on experience in customer service, lead management, and cold calling across various industries, including real estate and telecommunications. My academic journey is complemented by a growing interest in web development, programming, and critical thinking. I excel in working under pressure and am driven by a passion for continuous self-development. With a focus on problem-solving, evaluation, and analysis, I aim to explore career alternatives and expand my skills in AI, data analysis, and web development. I'm eager to contribute to a position where I can apply my technical and interpersonal skills while advancing my career.
Overview
3
3
years of professional experience
20
20
years of post-secondary education
Work History
Lead Manager
Simple Realty
04.2024 - Current
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Set overall vision and provided team leadership.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
Realestate Appointment Setter Virtual Assistant
DIY Wholesaling
10.2023 - 01.2024
- Successfully set and managed appointments, fostering a high level of trust with potential clients.
- Consistently met or exceeded appointment-setting goals through effective communication and organizational skills.
- Contributed to team success by effectively identifying client needs and aligning them with appropriate solutions.
- Built and maintained strong relationships with clients, ensuring a smooth handover to the sales team.
- Adapted to changing priorities and client needs, demonstrating flexibility and resilience under pressure.
appointment setter virtual assistant
Affordable Company
07.2023 - 09.2023
- Secured high-quality appointments with potential clients by maintaining a consistent conversion rate of [insert percentage or number if applicable].
- Streamlined appointment-setting processes, reducing client acquisition time by [specific percentage or measurable result].
- Collaborated with sales teams to ensure client satisfaction and increase closing rates, contributing to revenue growth.
- Adapted scripts and communication styles to resonate with diverse client demographics, resulting in improved engagement and client retention.
Admin Virtual Assistant
INEX Power
06.2023 - 09.2023
- Experienced in data entry and skip tracing.
- Monitored emails, organized inboxes, and prioritized messages for supervisors.
- Set up virtual Zoom meetings, invited guests, and disseminated agendas.
- Enhanced client experience by providing timely customer support via phone calls, emails, and live chat platforms.
DRT Analyste
teleperformance
10.2022 - 06.2023
- Company Overview: I worked before as a DRT analyst in western Union account in teleperformance
- I learned how to make my decision confidently, as I do have a big effect in people's life, we make it easier we protect them from any scam or fraud
- I worked before as a DRT analyst in western Union account in teleperformance
Technical advisor
Concentrix
09.2021 - 05.2022
- Company Overview: I worked before as a technical advisor at Amazon USA account in a multinational company which is concentrix
- Providing assistance in developing and implementing program reviews
- Advising and sharing your expertise with Technicians
- Defining and developing applications for technical designs
- Coordinating technical activities
- Supporting team members in their programming activities
- Researching and creating strategic management, operational, and financial plans
- I worked before as a technical advisor at Amazon USA account in a multinational company which is concentrix
Education
BBA - Computer And Information Sciences
Nile University
Egypt 04.2001 - 04.2021
Skills
- Python
- HTML
- CSS
- C
- OOP
- Java
Data analytics
Mentoring and coaching
Teamwork
Customer service
Computer skills
Team building & leadership
Personal Information
Date of Birth: 10/08/02
Timeline
Lead Manager
Simple Realty
04.2024 - Current
Realestate Appointment Setter Virtual Assistant
DIY Wholesaling
10.2023 - 01.2024
appointment setter virtual assistant
Affordable Company
07.2023 - 09.2023
Admin Virtual Assistant
INEX Power
06.2023 - 09.2023
DRT Analyste
teleperformance
10.2022 - 06.2023
Technical advisor
Concentrix
09.2021 - 05.2022
BBA - Computer And Information Sciences
Nile University
04.2001 - 04.2021
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