Summary
Work History
Education
Skills
Software
Timeline
Generic

Rawan Mohamed ElSokary

Customer Service Representative
11Ahmed ElZomor Street- Nasr City,Cairo

Summary

Working as Customer Service Representative For 1 Year and 7 Months bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Customer Service Representative

Vodafone Intelligent Solutions
Cairo
02.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Very Good - Accounting And Finance

Faculty of Business-English Section
Ain Shams University
06.2020 - Current

Skills

    Sales expertise

International sales support

Multi-line phone talent

Account management

Professional telephone demeanor

Technical Support

Administrative support

Money handling abilities

Good Communication Skills

Excellent Interpersonal Skills

Software

Excel Skills

Timeline

Customer Service Representative

Vodafone Intelligent Solutions
02.2022 - Current

Very Good - Accounting And Finance

Faculty of Business-English Section
06.2020 - Current
Rawan Mohamed ElSokaryCustomer Service Representative