Rawanne Hassan
Human Resource Specialist
Sherouk
Summary
Well-qualified HR Specialist with proven success in improving operations and solving problems. Highly proficientin building lasting relationships with key decision makers, customers and team members to further company goals.Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
HR Specialist
ARKAN
Cairo
05.2022 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
Team Leader
VOIS
Cairo
03.2021 - 03.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led team of 20 members while providing exceptional customer service.
- Supported office business development and customer service.
Customer Service Representative
VOIS
Cairo
10.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Teacher's Assistant
Saint Joseph School
Cairo
09.2019 - 03.2020
- Prepared learning materials, helping teachers prepare for daily instruction.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Counselor
WellSpring
Cairo
04.2017 - 08.2019
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill and developmental levels.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Led groups of children safely through variety of camp activities.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
Bachelor of Arts - Language Interpretation And Translation
Cairo University
Egypt 09.2018 - 06.2022
Skills
Individualized instruction
Good Listener
Coaching
Benefits and Compensation
Self-Motivated
Active Listening
Flexible and Adaptable
MS Office
Decision-Making
Training and Development
Motivator
Excellent Presentation Skills
Ability to Work on Manage Tasks
Crisis Management
Ethics
Excellent Communication Skills
Certification
English Conversation Certificate from British Council
Timeline
HR Specialist
ARKAN
05.2022 - Current
Team Leader
VOIS
03.2021 - 03.2022
Customer Service Representative
VOIS
10.2020 - 02.2021
Teacher's Assistant
Saint Joseph School
09.2019 - 03.2020
English Conversation Certificate from British Council
08-2019
Bachelor of Arts - Language Interpretation And Translation
Cairo University
09.2018 - 06.2022
Counselor
WellSpring
04.2017 - 08.2019