Rawnaa Alaa Abdelmanam
Senior Team Leader
Sheki Zayed
Summary
im Senior Team Leader with advanced understanding Over [4] years of experience in EMS Sport builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Team Leader
Bodyfit Ems
GIZA
01.2020 - 10.2022
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Developed strategies to promote team member adherence to company regulations and performance goals.and other,
Sales Representative
Bodyfit Ems
07.2019 - 01.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Team Leader
Vodafone
GIZA
02.2017 - 03.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Implemented new working processes to deliver multiple improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted with new hire processing and existing training programs.
Call Center Agent
Vodafone
GIZA
01.2016 - 08.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Education
High School Diploma -
Amoun Private School
Zamalek Cairo 09.2001 - 09.2013
Bachelor of Arabic Language And Literature - Faculty Of Arts Department of Orientale Language
Cairo University
Egypt 09.2013 - 05.2017
Skills
Client Service
Sales expertise
Meeting Management
Sales processes
Time management
Direct sales
Microsoft Excel
Microsoft Word
Team Management
Problem Solving
Customer Relationship Management
Client Handling
Call Center
Social Media Management
Certification
Bachelor's Degree of Faculty of Art Department of oriental Language
Timeline
Fitness Trainer in Facts Academy
06-2020
Senior Team Leader
Bodyfit Ems
01.2020 - 10.2022
Sales Representative
Bodyfit Ems
07.2019 - 01.2020
Bachelor's Degree of Faculty of Art Department of oriental Language
06-2017
Team Leader
Vodafone
02.2017 - 03.2018
Call Center Agent
Vodafone
01.2016 - 08.2017
Bachelor of Arabic Language And Literature - Faculty Of Arts Department of Orientale Language
Cairo University
09.2013 - 05.2017
High School Diploma -
Amoun Private School
09.2001 - 09.2013