Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rawnaa Alaa Abdelmanam

Senior Team Leader
Sheki Zayed

Summary

im Senior Team Leader with advanced understanding Over [4] years of experience in EMS Sport builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

6
6
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Senior Team Leader

Bodyfit Ems
GIZA
01.2020 - 10.2022
  • Set clear team goals and delegated tasks and set deadlines.
  • Discovered training needs and provided coaching.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
  • Developed strategies to promote team member adherence to company regulations and performance goals.and other,

Sales Representative

Bodyfit Ems
07.2019 - 01.2020
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Team Leader

Vodafone
GIZA
02.2017 - 03.2018
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Implemented new working processes to deliver multiple improvements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Assisted with new hire processing and existing training programs.

Call Center Agent

Vodafone
GIZA
01.2016 - 08.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.

Education

High School Diploma -

Amoun Private School
Zamalek Cairo
09.2001 - 09.2013

Bachelor of Arabic Language And Literature - Faculty Of Arts Department of Orientale Language

Cairo University
Egypt
09.2013 - 05.2017

Skills

    Client Service

Sales expertise

Meeting Management

Sales processes

Time management

Direct sales

Microsoft Excel

Microsoft Word

Team Management

Problem Solving

Customer Relationship Management

Client Handling

Call Center

Social Media Management

Certification

Bachelor's Degree of Faculty of Art Department of oriental Language

Timeline

Fitness Trainer in Facts Academy

06-2020

Senior Team Leader

Bodyfit Ems
01.2020 - 10.2022

Sales Representative

Bodyfit Ems
07.2019 - 01.2020

Bachelor's Degree of Faculty of Art Department of oriental Language

06-2017

Team Leader

Vodafone
02.2017 - 03.2018

Call Center Agent

Vodafone
01.2016 - 08.2017

Bachelor of Arabic Language And Literature - Faculty Of Arts Department of Orientale Language

Cairo University
09.2013 - 05.2017

High School Diploma -

Amoun Private School
09.2001 - 09.2013
Rawnaa Alaa AbdelmanamSenior Team Leader