Rawnaa Alaa Abdelmanam
Senior Team Leader
Sheki Zayed
Summary
im Senior Team Leader with advanced understanding Over [4] years of experience in EMS Sport builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Team Leader
Bodyfit Ems
GIZA
01.2020 - 10.2022
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Developed strategies to promote team member adherence to company regulations and performance goals.and other,
Sales Representative
Bodyfit Ems
07.2019 - 01.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Team Leader
Vodafone
GIZA
02.2017 - 03.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Implemented new working processes to deliver multiple improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted with new hire processing and existing training programs.
Call Center Agent
Vodafone
GIZA
01.2016 - 08.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Education
High School Diploma -
Amoun Private School
Zamalek Cairo 09.2001 - 09.2013
Bachelor of Arabic Language And Literature - Faculty Of Arts Department of Orientale Language
Cairo University
Egypt 09.2013 - 05.2017
Skills
Client Service
Certification
Bachelor's Degree of Faculty of Art Department of oriental Language
Timeline
Fitness Trainer in Facts Academy
06-2020
Senior Team Leader
Bodyfit Ems
01.2020 - 10.2022
Sales Representative
Bodyfit Ems
07.2019 - 01.2020
Bachelor's Degree of Faculty of Art Department of oriental Language
06-2017
Team Leader
Vodafone
02.2017 - 03.2018
Call Center Agent
Vodafone
01.2016 - 08.2017
Bachelor of Arabic Language And Literature - Faculty Of Arts Department of Orientale Language
Cairo University
09.2013 - 05.2017
High School Diploma -
Amoun Private School
09.2001 - 09.2013
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