Detail-oriented professional with a strong command of both written and spoken English, complemented by exceptional communication and interpersonal skills. Proficient in MS Office and adept at utilizing office applications to enhance productivity. Demonstrates planning and decision-making expertise, aiming to leverage these skills in a dynamic work environment.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Planning and Customer service department
Kazareen Textile Company (KTC)
Al 'Ashir min Ramadan
2017.01 - 2019.05
Executed daily tasks with precision and efficiency.
Assisted in coordinating production workflow for various products.
Supported planning and prioritisation of operations to maximise performance and reduce delays.
Identified manpower, equipment, and raw materials required to meet production needs.
Allocated workers and staff to specific production tasks.
Oversaw job progress to ensure timely and budget-compliant completion.
Collected output data, including finished product counts and defect rates.
Compiled and submitted status and performance reports.
Prepared invoices and packing lists for each shipment.
Managed operations for Four Seasons Hotels across Egypt and abroad.
Successfully delivered on tasks within tight deadlines.
Customer service and ticketing sales
Egypt Air Company
2015.08 - 2015.09
Aug.2015 training at Egypt Air Company (1 Month).
Customer service and ticketing sales.
Education
Bachelor of Economics and Poltical Science - Economics
Cairo University
Giza
2001.04 - 2016.05
Skills
MS Office expertise
Excellent command of both written and spoken English
Communication skills
Problem-solving
Planning and decision-making skills
Certification
Dec.2017 Ticketing Diploma at Egypt Air Company (1 Month).
Languages
English
Advanced
Arabic
Native
German
Beginner
Personal Details
Date of Birth: September 6, 1994
Marital Status: Maried
Nationality: Egyptian
Timeline
Planning and Customer service department
Kazareen Textile Company (KTC)
2017.01 - 2019.05
Customer service and ticketing sales
Egypt Air Company
2015.08 - 2015.09
Bachelor of Economics and Poltical Science - Economics
CUSTOMER SERVICE MANAGER at RETAIL BANKING OPERATIONS, FIRST BANK OF NIGERIA LIMITEDCUSTOMER SERVICE MANAGER at RETAIL BANKING OPERATIONS, FIRST BANK OF NIGERIA LIMITED