REFKA HABASHY
Professional Banker
Graz
Summary
Highly motivated and results-oriented banking professional with over 8 years of progressive experience in sales, customer service, and team leadership. Proven ability to exceed targets, build strong customer relationships, and manage sales teams effectively. Expertise in financial products and services, customer relationship management, and sales strategy development. Seeking a challenging and rewarding opportunity to leverage my skills and experience to contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Head Of Customer Service
Commercial International Bank-CIB
10.2019 - 06.2024
- Consistently achieved assigned targets for assets, liabilities, cross-selling, and deep-selling, contributing significantly to branch revenue.
Managed and mentored a sales team, fostering a high-performance culture and driving team success. - Developed and implemented business plans encompassing sales, revenue, and expense controls to ensure achievement of branch objectives.
- Conducted performance reviews, identified training needs, and implemented development programs to enhance team capabilities.
Expanded customer base through proactive relationship building and targeted acquisition strategies.
Senior Personal Banker
Commercial International Bank-CIB
01.2016 - 10.2019
- Provided comprehensive banking services to customers, fulfilling their requests and exceeding expectations.
- Educated customers on bank products and services, increasing awareness and driving sales.
- Achieved and surpassed sales targets for both assets and liabilities through walk-in customers, relationship management, and targeted outreach to existing and new clients.
- Resolved customer queries and complaints effectively, ensuring timely resolution and customer satisfaction.
- Built and maintained strong customer relationships, fostering loyalty and repeat business.
Personal Banker Officer
Commercial International Bank-CIB
06.2015 - 12.2015
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Supported sales efforts by promoting bank products and services.
- Gained foundational experience in banking operations and customer interaction.
Education
Bachelor’s Degree - Accounting And Finance
Faculty of Commerce
Ain Shams University, Egypt 04.2001 -
Skills
- Complaint handling
- Workforce management
- Customer retention strategies
- CRM software proficiency
- Service orientation
- Customer Relationship Management (CRM)
- Problem-Solving
- Negotiation
- Customer Service Excellence
- Target Achievement
- Financial Products & Services
- Sales & Business Development
- Team Leadership & Management
- Communication (Written & Verbal)
Personal Information
- Date of Birth: 09/26/92
- Nationality: Egyptian
- Marital Status: Married
Timeline
Head Of Customer Service
Commercial International Bank-CIB
10.2019 - 06.2024
Senior Personal Banker
Commercial International Bank-CIB
01.2016 - 10.2019
Personal Banker Officer
Commercial International Bank-CIB
06.2015 - 12.2015
Bachelor’s Degree - Accounting And Finance
Faculty of Commerce
04.2001 -
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