Rehab Abdel fattah Mostafa

Office Manager

Chehab Egypt

Cairo

01.2010 - Current

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Managed 25-employee office, supervising workers, enhancing productivity and driving efficiency.
Provided expert clerical support to over 20 internal staff and management by handling wide range of routine and special requirements.
Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
Negotiated with vendors to minimise costs and improve service delivery.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Arranged corporate events and conferences for 75+ attendees.
Oversaw staff training for 30 employees, ensuring all staff training was up-to-date.
Developed Standard Operating Procedures (SOP) for administrative employees.
Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.
Handled conflicts and complaints with strong problem-solving and mediation skills.
Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Completed orientations to integrate new staff to company systems and culture.
Conducted over 50 employee evaluations per quarter to improve team performance.
Recruited and hired qualified candidates for vacant and new positions.
Optimised finance and accounting systems to minimise processing times.
Collaborated and clearly communicated across teams to achieve consistent service delivery.
Managed high volumes of correspondence with excellent record-keeping and minimal response times.
Reviewed timesheets and administered employee entitlements with excellent HR knowledge.
Evaluated personnel performance to complete development reviews, addressing concerns and making progress recommendations.
Completed payroll using online banking to maintain comprehensive records.
Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
Trained and mentored staff to drive performance and target achievement.
Provided complete meeting support, including materials preparation and minute-taking.
Registered visitors, guests and contractors upon arrival, providing access passes.
Processed invoices and financial data with strong eye for detail.
Managed database to maintain updated records and accuracy.
Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
Worked to facilitate positive, productive working environments through reliable administrative support.
Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Accurately executed secretarial tasks, maintaining smooth administrative operations.
Streamlined office procedures, implementing new systems to address bottlenecks and disruptions.
Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
Processed invoices and purchase orders with high attention to detail.
Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
Coordinated office workflow and implemented improvements to drive efficiency and productivity.
Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
Scheduled staff and delegated assignments to adequately cover operational and project requirements.
Delivered new hire training and mentored established staff on processes and procedures.
Designed strategic schedules, rotas and workloads to promote productivity.
Updated office management on team's activities and progress at weekly meetings.
Set office policies and procedures to keep team members coordinated.
Maintained high standards of accuracy and quality in data entry and recordkeeping.
Identified skills gaps and arranged relevant training to upskill clerical team.
Oversaw office budget to responsibly allocate equipment and resources.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
Enhanced productivity of managers by providing expert administrative support.
Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.

Secretarial Executive

Chehab Egypt

Cairo

02.2006 - 01.2010

Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
Made travel arrangements and booked accommodation for executives.
Facilitated smooth communication between CEO and members of staff.
Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
Answered phones and took messages or routed calls to correct people.
Maintained databases and filing systems to boost team efficiency.
Welcomed arriving visitors and directed to appropriate meeting rooms.
Prepared professional business correspondence on behalf of senior staff and organisation.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Teacher of Greek and Roman Civilization

self employed

Cairo

01.2001 - 02.2006

Taught multiple subjects to students with intellectual or emotional disabilities.
Used illustrative activities to help students explore concepts.
Evaluated students using standardised criteria to determine abilities and learning needs.

Data Research Specialist

Tiba medical

Cairo

11.1999 - 01.2001

Outlined needs to meet end user requirements.
Navigated multiple application-specific interfaces to carry out analysis.

Summary

Overview

Work History

Office Manager

Secretarial Executive

Teacher of Greek and Roman Civilization

Data Research Specialist

Education

Bachelor of Arts - Greek and Roman

Skills

Timeline

Office Manager

Secretarial Executive

Teacher of Greek and Roman Civilization

Data Research Specialist

Bachelor of Arts - Greek and Roman

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