Head of HR
Hadaf Solutions
07.2020 - Current
Rehab Gomaa
HR
Hurghada,BA
Timeline
Operation Manager
Hadaf Solutions
06.2015 - 07.2020
Operation employee
Hadaf Solutions
09.2014 - 10.2015
Customer Service Team Leader
Vodafone egypt
05.2008 - 09.2013
Customer Service Representative
Vodafone egypt
05.2007 - 05.2007
Cairo Univirsty
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsCareer advancementWork from home optionCompany CulturePaid time offStock Options / Equity / Profit Sharing401k matchTeam Building / Company RetreatsPaid sick leaveWork History
Operation Manager
Hadaf Solutions
06.2015 - 07.2020
- Streamlined operational processes to enhance efficiency across departments.
- Led cross-functional teams to implement strategic initiatives and drive performance improvements.
- Developed and monitored KPIs to assess operational effectiveness and identify areas for enhancement.
- Facilitated training programs to mentor staff, fostering a culture of continuous improvement and accountability.
- Collaborated with senior management to align operations strategy with organizational goals and objectives.
- Managed vendor relationships, negotiating contracts that reduced costs while maintaining service quality.
- Oversaw project execution, ensuring adherence to timelines and budget constraints through effective resource allocation.
- Analyzed operational data to inform decision-making and improve overall business performance metrics.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
Operation employee
Hadaf Solutions
Cairo, C
09.2014 - 10.2015
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Managed daily operational workflows, ensuring efficiency and adherence to company standards.
- Trained new staff on safety protocols and operational procedures to enhance team performance.
Head of HR
Hadaf Solutions
New Cairo, C
07.2020 - Current
- Streamlined recruitment processes to enhance talent acquisition efficiency.
- Led employee engagement initiatives to foster a positive workplace culture.
- Managed performance appraisal systems to drive employee development and accountability.
- Developed and implemented HR strategies aligning with organizational goals.
- Established training programs to upskill workforce and improve retention rates.
- Oversaw compliance with labor laws and regulations, mitigating legal risks.
- Collaborated with leadership on succession planning and workforce optimization strategies.
- Analyzed HR metrics to inform strategic decision-making and improve operational effectiveness.
- Cultivated a positive work environment through continuous improvement initiatives and strong leadership.
- Managed complex employee relations issues, fostering a culture of trust, respect, and open communication.
- Designed and implemented succession planning initiatives, preparing the organization for future leadership transitions.
- Streamlined HR processes for increased efficiency and improved employee satisfaction.
- Developed strategic partnerships with key business leaders to drive organizational change and growth.
- Implemented comprehensive talent management programs, resulting in a high-performing workforce.
- Led the successful integration of multiple acquisitions, ensuring seamless transition and cultural alignment.
- Conducted thorough compensation analyses to ensure market competitiveness while managing total rewards costs effectively.
- Reduced turnover rates by developing and executing effective retention strategies.
- Strengthened employer branding efforts through targeted marketing campaigns and social media presence enhancement.
- Optimized recruitment processes, attracting top-tier talent for critical positions within the company.
- Improved onboarding processes to accelerate new hire productivity and expedite their assimilation into the company culture.
- Enhanced employee engagement by implementing innovative HR policies and practices.
- Collaborated with stakeholders in labor relations matters such as contract negotiations, dispute resolution procedures, compliance concerns.
- Established metrics-driven approach to HR decision-making, utilizing data analytics to inform strategy development and execution.
- Championed diversity and inclusion efforts, promoting a more inclusive workplace environment.
- Directed performance management systems to support employee development and organizational success.
- Oversaw benefits administration, providing competitive offerings while maintaining cost-effectiveness for the organization.
- Implemented workforce planning strategies that successfully addressed staffing needs during periods of rapid growth or contraction.
- Spearheaded learning and development initiatives that upskilled employees across various functions within the company.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for 100+employee company.
- Structured compensation and benefits according to market conditions and budget demands.
Customer Service Team Leader
Vodafone egypt
Cairo, C
05.2008 - 09.2013
- Trained team members on new hotel services and products to support promotional efforts.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Improved service quality by conducting periodic reviews of customer interactions and providing constructive feedback to team members.
- Coached team members individually to develop their skills and improve performance, tailoring guidance to their specific needs.
- Increased customer retention with personalized follow-up strategies, carefully addressing concerns and feedback.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Fostered collaborative environment, encouraging team members to share insights and solutions for complex customer issues.
Customer Service Representative
Vodafone egypt
Cairo, C
05.2007 - 05.2007
- Supported training initiatives for new team members on service protocols.
- Monitored customer feedback to identify areas for improvement in service delivery.
Overview
19
19
years of professional experience
Education
Cairo Univirsty
Skills
Performance appraisals
HR analytics
Diversity and inclusion
Employee relations
Global HR experience
Organizational development
Recruitment strategies
Benefits administration
HR technology
Talent management
Onboarding programs
Internal communications
Compensation design
Career development
Workforce planning
Succession planning
Retention strategies
Employment law
Flexible work arrangements
Labor relations
Leadership coaching
Employee engagement
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Onboarding, training, and development
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Human resources operations
Summary
Knowledgeable Head Of HR with strong background in human resources leadership. Successfully managed and improved HR processes by implementing strategic initiatives and fostering positive workplace culture. Demonstrated ability in talent acquisition and employee relations.