Rehab Ibrahim
.
Cairo
Summary
Focused on maintaining optimal coverage and service levels. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets, and produces forecasts.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Senior Workforce Management
WE-Data
10.2020 - 03.2024
- As a Senior Workforce Management professional at We-Data, I played a key role in managing and optimizing the company's workforce to ensure efficient operations and maximum productivity
- I utilized my skills in project management, creative thinking, and strategic planning to develop and implement workforce strategies and initiatives
- Managed and forecasted staffing needs based on business demands and goals
- Developed and implemented workforce planning models and tools to optimize resource allocation
- Collaborated with cross-functional teams to identify and address workforce challenges and opportunities
- Developed and monitored key performance indicators (KPIs) to measure workforce performance and productivity
- Implemented employee engagement initiatives to improve morale and retention.
Specialist Workforce Management
WE-Data
12.2018 - 09.2020
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
Communication and Reporting
WE-Data
05.2016 - 11.2017
- Developed strategic plans for donation management, tax reporting, budget coordination and benefactor communications.
- Resolved disagreements among umpires, players and coaches using effective communication and rules explanation.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Customer Satisfaction Index
WE-Data
06.2015 - 05.2016
Technical Support Specialist
WE-Data
01.2015 - 06.2015
Customer Service Trainer
Vodafone
02.2013 - 11.2014
Customer care representative
Vodafone
08.2012 - 01.2013
Education
Project Management Professional -
EDU Puls
Cairo 01.2024 - 05.2024
HR Human Management -
American Board of Professional Studies
05.2023 - 05.2024
Social Work -
Helwan University
Skills
Fast Learner
Problem Solving
Decision Making
Teamwork
Time Management
Creative Thinking
Communication
Strategic Planning
Hobbies
Reading, Karate Trainer, Referee and Judge Muaythai
Timeline
Project Management Professional -
EDU Puls
01.2024 - 05.2024
HR Human Management -
American Board of Professional Studies
05.2023 - 05.2024
Senior Workforce Management
WE-Data
10.2020 - 03.2024
Specialist Workforce Management
WE-Data
12.2018 - 09.2020
Communication and Reporting
WE-Data
05.2016 - 11.2017
Customer Satisfaction Index
WE-Data
06.2015 - 05.2016
Technical Support Specialist
WE-Data
01.2015 - 06.2015
Customer Service Trainer
Vodafone
02.2013 - 11.2014
Customer care representative
Vodafone
08.2012 - 01.2013
Social Work -
Helwan University