Reham A. Fouda

• Establishing SOP for City-Stars management departments.
• Creating in-depth reports and presentations on a business’s processes
• Establishing KPI for HR Department sections, MIS and other departments.
• Providing forecasts and expectations
• Suggesting solutions to business problems by analyzing information and identifying solutions.
• Establishing methods for testing business applications and creating templates for reports used to monitor application effectiveness
• Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
• Developed complete business plans and operational strategies for new and existing business.
• Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
• Providing a wide range of professional administrative support.
• Ensuring the smooth and efficient day-to-day operation of the office.
• Coordinating Meetings with stakeholders over 15 departments, Consultants, and the Chairman.
• Updating and enhancing UCM Oracle Universal Content Management for Chairman Office.
• Preparing work procedures strategy plan.
• Handling Projects through Weekly Progress Meeting “Chairman Office”:
• City-Stars Al Sahel – Design
• City-Stars Katameyah – Design
• Participating in the preparation of MIS projects:

- Face-recognition

- Virtual data room

- Assets valuation on actual book value

• Analyze submitted offers and participating in the preparation of Contracts.
• Implemented a comprehensive digital filing and archiving system for the Chairman's Office, significantly improving document organization, accessibility, and retrieval efficiency.
• Monitoring and following up all the administrative duties/tasks in coordination with concerned departments and other entities to ensure the accomplishment within the established timeframe.
• Handling the calendar, avoiding conflicts for scheduled meetings, activities, and events.

• Providing a wide range of professional administrative support (correspondence, reports of finding and spreadsheets).
• Translate documents, Contract’s Terms & Conditions
• Coordinating the work process in Dubai, Sudan, KSA and Egypt
• Establishing and managing the company’s IPP, G&O, and KPI, along with employee’s performance appraisal with Objectives – Behavioral & Technical Competencies.
• Updating and enhancing the content of company catalog and web-orientation.
• Handling the calendar of the CEO, and Chairman avoid conflicts for scheduled meetings, activities, and events.
• Coordinated office operations to enhance workflow efficiency and support team productivity.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed the budgeting process, reducing expenses by 15% while ensuring financial accuracy and compliance with regulations.

• Teaching Arabic Languages for non-Arabic speakers in the United Kingdom.
• Translating Clauses and Articles form Arabic to English & vice-versa
• (Freelancer)
• Designed and implemented engaging lesson plans aligned with curriculum standards.
• Facilitated collaborative learning environments that enhanced participation and critical thinking among over 30 students.
• Developed and maintained positive relationships with parents, fostering collaboration in student development initiatives.
• Pioneered sustainability project that educated students on environmental issues and solutions.
• Streamlined translation process for increased efficiency, adopting cutting-edge translation software.

• Translating documents Arabic to English & vice versa (Correspondence, Contracts Articles – Terms &Conditions - Instruction to Bidders, Reports…etc.).
• Handle telephone enquiries, mail, invitations, and correspondence, including liaising with senior contacts, including CEOs, BOD and Ministers.
• Performing (ERP) Oracle transactions, PCF-Re-contracts/ Bidding/ Awarding, Projects, etc…
• Carrying-out the employee’s performance appraisal – Goals & Objectives – Behavioral & Technical Competencies in hardcopy & electronic via oracle.
• Applying office supplies (SPR) Special Purchase Request and stationery via Oracle system.
• Preparing and updating the Department’s (IPP) – “Internal Policy & Procedures”.
• Establishing and updating the Department’s (G&O) SMART Goals & Objectives.
• Participating in the preparation of financial information of department’s budget requested by the payroll.
• Processing all Contracts/Bids procedures by Oracle system in A & E such as but not limited to:
• Mega Projects, Constructions, Supervisions and Consultancy
• Operation Services
• Supply & Installation of Medical & Non-Medical Equipment /Maintenance.
• Participating in reviewing the “SOW” Scope of Work and “RFP” Request for Proposal with the end-user to conclude with the best Terms & Conditions pertaining thereto Contracts templates over Oracle.
• Assisting stakeholders of Projects/Contracts in order to accomplish their requirements.
• A mentor for newly hired candidates and assisting in the on-boarding process.
• Tracking the Enterprise Correspondence and ensures proper routing and follow-updates on Portal.
• Establishing/Developing/follow-up plenty of reports such as but not limited to:
• Quality Management Plan (Yearly).
• Key Performance Indicators [KPI](Quarterly).
• Contracts Status report (Monthly).
• Reports of findings for the General Auditing Bureau [GAB].
• Reports for the Ministry of Finance.
• Royal Cabinet Mid-year reports.
• Monthly report for approved projects per budget addressed to CEO.
• Department/Individual Goals & Objectives
• Weekly update for Action list (Catch-up with EDAS & COO).
• Significant Achievements Report (Yearly).
• Overall (10) years in KFSH&RC-J.
• Coordinated departmental initiatives to enhance operational efficiency and streamline workflows.
• Led training sessions for new staff on organizational policies and operational protocols.
• Reduced departmental expenses significantly by identifying cost-saving opportunities without compromising quality or performance.

• Typing all kinds of documents.
• Participating in the preparation of bid documents, public bidding, and contractual documents &reports of findings for matter reviewed.
• Processing and finalizing Doc's as follows: -
• Contracts Terms, Bid documents and MOU “memorandum of understanding”.
• Minutes of Meeting & Reports of Findings: -
• Medico Legal Committee Meeting [Malpractice Committee]
• Contracts Review Task Force
• Providing all secretarial duties such as filing, faxing, copying, and mailing, assisting with all incoming telephone calls and taking the appropriate action.
• Implemented office procedures that streamlined operations and reduced turnaround times by 10%
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.

• Providing all the Executive Secretarial duties.
• Managed executive calendars, scheduling appointments and coordinating meetings for senior management.
• Facilitated effective communication between departments, ensuring timely information flow and collaboration.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
• Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
• Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed 100% successfully.
• Enhanced executive decision-making with timely, well-organized briefing packages.
• Worked with senior management to initiate new projects and assist in various processes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Wrote reports, executive summaries and newsletters.