Reham Ali Alieldin
Customer Service Manager
Cairo
Summary
Dynamic Customer Service and Sales Manager with a proven track record at Methode Electronics Egypt, excelling in client relationship management and sales planning. Achieved significant revenue growth through strategic sales initiatives and enhanced customer satisfaction by resolving issues effectively. Skilled in problem identification and fostering long-lasting client connections.
Overview
16
16
years of professional experience
Work History
Customer Service and Sales Manager
Methode Electonics Egypt
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Improved, standardized and documented planning and scheduling processes.
Customer Service and Sales Leader- External Logist
Methode Electonics Egypt
08.2015 - 04.2020
- Increased customer engagement to drive interest and boost sales opportunities.
- Mentored junior sales representatives on best practices for closing deals effectively while maintaining client satisfaction levels.
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
Editorial Assistance
Hindawi Publishing Company
04.2013 - 07.2014
- Improved communication between departments by serving as a liaison between editorial staff and other teams within the organization.
- Developed style guides for consistent formatting across all publications, enhancing overall branding efforts.
- Organized editorial calendars, ensuring timely publication of articles and adherence to deadlines.
Customer Service Specialist
Vodafone Qatar
11.2009 - 03.2013
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Certificate - Sypply Chain
AUC
04.2001 -
MBA - Business Administration And Management
AUC
04.2001 -
Bachelor of Arts - Arts- English
Ain Shams University
04.2001 -
Skills
Sales planning
Timeline
Customer Service and Sales Manager
Methode Electonics Egypt
01.2023 - Current
Customer Service and Sales Leader- External Logist
Methode Electonics Egypt
08.2015 - 04.2020
Editorial Assistance
Hindawi Publishing Company
04.2013 - 07.2014
Customer Service Specialist
Vodafone Qatar
11.2009 - 03.2013
Certificate - Sypply Chain
AUC
04.2001 -
MBA - Business Administration And Management
AUC
04.2001 -
Bachelor of Arts - Arts- English
Ain Shams University
04.2001 -
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