Reham Alieldin
Customer Care And Sales Leader- Logistics Department
Cairo
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Leader
JITEX SA
Cairo
12.2021 - 04.2022
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
Customer Service and Sales Manager-Export Division
Samaya electronics Egypt LTD
Cairo
08.2015 - 12.2020
- Supply chain department at Samaya electronics egypt
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
Editorial assistant
Hindawi Publishing
06.2014 - 06.2015
- Egypt
- Handling the manuscript received from the writers in different countries and handling internally with all the concerned departments within the company
- I update the authors with all the new updates till the article is published
Senior Customer Service Representative
Vodafone Qatar
Doha
10.2009 - 05.2014
- Qatar
- Industry: Telecommunications
- Company Size: More than 1000 employees
- Handling customers inquiries and the VIP
- Acted as a team leader for a year
- Trained new comers on how to deal with angry customers, and solve the problems from the first step.
Education
MBA - supply chain management
AUC
01.2016 - 01.2017
MBA - business administration
AUC
01.2014 - 01.2016
Bachelor’s Degree - business
Ain Shams University (ASU)
01.2005 - 01.2009
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Thanaweya Amma
El Salam College Language School
Skills
Intermediate in logistsics
- Consultative sales techniques
- Client relationship building
- Sales strategy
Additional Information
- CV
- 2020
Timeline
Sales Leader
JITEX SA
12.2021 - 04.2022
MBA - supply chain management
AUC
01.2016 - 01.2017
Customer Service and Sales Manager-Export Division
Samaya electronics Egypt LTD
08.2015 - 12.2020
Editorial assistant
Hindawi Publishing
06.2014 - 06.2015
MBA - business administration
AUC
01.2014 - 01.2016
Senior Customer Service Representative
Vodafone Qatar
10.2009 - 05.2014
Bachelor’s Degree - business
Ain Shams University (ASU)
01.2005 - 01.2009
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Thanaweya Amma
El Salam College Language School