Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Reham Alieldin

Customer Care And Sales Leader- Logistics Department
Cairo

Overview

11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Sales Leader

JITEX SA
Cairo
12.2021 - 04.2022
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
  • Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.

Customer Service and Sales Manager-Export Division

Samaya electronics Egypt LTD
Cairo
08.2015 - 12.2020
  • Supply chain department at Samaya electronics egypt
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Worked with customers to understand needs and provide excellent service.
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.

Editorial assistant

Hindawi Publishing
06.2014 - 06.2015
  • Egypt
  • Handling the manuscript received from the writers in different countries and handling internally with all the concerned departments within the company
  • I update the authors with all the new updates till the article is published

Senior Customer Service Representative

Vodafone Qatar
Doha
10.2009 - 05.2014
  • Qatar
  • Industry: Telecommunications
  • Company Size: More than 1000 employees
  • Handling customers inquiries and the VIP
  • Acted as a team leader for a year
  • Trained new comers on how to deal with angry customers, and solve the problems from the first step.

Education

MBA - supply chain management

AUC
01.2016 - 01.2017

MBA - business administration

AUC
01.2014 - 01.2016

Bachelor’s Degree - business

Ain Shams University (ASU)
01.2005 - 01.2009

undefined

Thanaweya Amma El Salam College Language School

Skills

Intermediate in logistsics
  • Consultative sales techniques
  • Client relationship building
  • Sales strategy

Additional Information

  • CV
  • 2020

Timeline

Sales Leader

JITEX SA
12.2021 - 04.2022

MBA - supply chain management

AUC
01.2016 - 01.2017

Customer Service and Sales Manager-Export Division

Samaya electronics Egypt LTD
08.2015 - 12.2020

Editorial assistant

Hindawi Publishing
06.2014 - 06.2015

MBA - business administration

AUC
01.2014 - 01.2016

Senior Customer Service Representative

Vodafone Qatar
10.2009 - 05.2014

Bachelor’s Degree - business

Ain Shams University (ASU)
01.2005 - 01.2009

undefined

Thanaweya Amma El Salam College Language School
Reham AlieldinCustomer Care And Sales Leader- Logistics Department