Reham Ghoniem
Communication Director
Egypt
Summary
Accomplished Communications Director with 14 years of experience growing client bases via strategic marketing. Works with major corporate clients to identify and address public, media and promotional needs. Delivers high-impact, dynamic product presentations to drive revenue growth.
Overview
18
18
years of professional experience
1
1
Language
Work History
Communication Director
Finnish Consortuiom For International Education
01.2022 - Current
- Improved stakeholder relations through transparent communication strategies and regular updates.
- Partnered with external agencies to create compelling visual assets aligned with brand identity guidelines.
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Streamlined internal communication processes for improved employee engagement and collaboration.
Head of Communications
Finnish British Consortiuom For Investment
01.2021 - Current
- Managed public relations initiatives, fostering a positive corporate image among stakeholders.
- Conducted market research to identify emerging trends, informing communication strategy adjustments.
- Enhanced employee engagement through targeted internal messaging and recognition programs.
- Supported executive leadership with strategic counsel on communication matters impacting the business.
Head of Communication
International Academy For Advanced Research And Studies UK
12.2017 - Current
- Negotiated contracts with external vendors for various services related to communications activities.
- Launched successful social media campaigns that drove follower growth and improved brand awareness online.
- Supported executive leadership with strategic counsel on communication matters impacting the business.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Coordinated industry event participation to expand networking opportunities and showcase company expertise.
- Managed budgets for multiple projects simultaneously while ensuring cost-effective results delivery.
- Streamlined internal communications for enhanced collaboration and productivity within the organization.
- Enhanced employee engagement through targeted internal messaging and recognition programs.
Insurance Broker
Delta Insurance Company
03.2010 - 12.2017
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Expanded the company''s client base through effective networking and relationship-building strategies.
Premier customer advisor
Barclays Bank
01.2007 - 10.2010
- Customer services for premier customers - Open new premier accounts. - Handling angry customers. - Sending/receiving emails - Meeting up face-to-face with customers. - Handling angry customers on phone. - Assisting in operation department.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
Office Manager & Broad Band Admin Sales
LINK dot NET
06.2006 - 07.2008
- Receiving incoming calls & inquiries.- Transferring incoming calls to the correct direction.- Entertain customers at company CSO.- Sending/receiving emails- Meeting up face-to-face with customers.- Handling angry customers on phone & at CSO.- Assisting in warehousing tasks.- Understanding company general workflow & departments general tasks.
Education
El Manar English School
Alexandria2001
Bachelor of Logistics - Logistics Management
Arab Academy For Science And Technology .
Alexandria Egypt06.2006
(Current Studies) - MBA
University of Northampton
UKSkills
References
Available upon request.
Timeline
Communication Director
Finnish Consortuiom For International Education
01.2022 - Current
Head of Communications
Finnish British Consortiuom For Investment
01.2021 - Current
Head of Communication
International Academy For Advanced Research And Studies UK
12.2017 - Current
Insurance Broker
Delta Insurance Company
03.2010 - 12.2017
Premier customer advisor
Barclays Bank
01.2007 - 10.2010
Office Manager & Broad Band Admin Sales
LINK dot NET
06.2006 - 07.2008
El Manar English School
Bachelor of Logistics - Logistics Management
Arab Academy For Science And Technology .
(Current Studies) - MBA
University of Northampton
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