Refined team workflows to better capitalize on individual strengths and maximize market share.
Expanded company customer base and cemented market presence by implementing strategic sales plans.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Forecasted sales to management and collaborated to build effective sales team.
Contributed to successful daily upkeep of warehouse inventory tracking.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Supported stores conducting sales promotions and special events.
Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Trained, coached, and mentored new sales associates for maximum performance.
Kept detailed track of sales and customer information in company system.
Developed and maintained knowledge of current sales and promotions.
Assisted in development of monthly sales goals to motivate team and drive business objectives.
Greeted customers and provided product advice to increase sales.
Technical Sales Director
ECOBATCH- U.A.E
Egypt
12.2019 - 08.2022
Monitored office workflow and administrative processes to keep operations running smoothly.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Evaluated scripts to identify creative strategies and resource needs.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Spearheaded innovative approaches to resource allocation and strategic planning.
Monitored and coordinated workflows to optimize resources.
Conducted meetings with staff to discuss production progress and to attain production objectives.
Participated in meetings with producers and production crew to keep program in step with creative vision.
Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Technical Consultant
El Dawlia For Plastic Raw Materials And Additives
Egypt
10.2018 - 11.2019
Analyzed client business processes to propose optimal software applications for unique requirements.
Investigated system issues and implemented resolutions to reduce downtime.
Presented business leaders with ROI estimations to drive project planning.
Researched and adopted new technologies to add value to existing offerings.
Recommended technology upgrades to improve client security.
Organized system operating procedures to strengthen controls.
Collaborated with stakeholders to transform client requirements into turnkey solutions.
Authored best practices documentation for use in new personnel onboarding processes.
Enhanced interfaces to promote better functionality for users.
Plastic Technical Specialist
Ministry Of Trade And Industry-TIC
Egypt
06.2016 - 09.2018
Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
Oversaw pre-deployment IT testing of new systems prior to migration planning.
Completed troubleshooting and diagnostics on company resources.
Documented risk management issues and outlined mitigation actions.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Conducted interviews with key business users to collect information on business processes and user requirements.
Executed analysis of risks and identified risk mitigation strategies.
Collaborated with stakeholders to define project objectives and criteria.
Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Performed gap analysis to identify areas of improvement.
Surveyed clients to ascertain requirements and expectations for product.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Collaborated with teams in product line transition to streamline manufacturing footprint.
Created dashboards to monitor and track key performance indicators.
Identified patterns and trends in large data sets and provided actionable insights.
Collaborated with stakeholders to transform client requirements into turnkey solutions.
Improved systems with addition of new features and infrastructure.
Presented business leaders with ROI estimations to drive project planning.
Researched and adopted new technologies to add value to existing offerings.
Investigated system issues and implemented resolutions to reduce downtime.
Organized system operating procedures to strengthen controls.
Supported clients with business analysis, documentation, and data modeling.
Integrated technology and business operations to identify targeted solutions to customer issues.
Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Onboarded and managed new client accounts to boost retention rates.
Organized and analyzed primary and secondary research to understand industry, market and company trends.
Analyzed problematic areas to provide recommendations and solutions.
Collaborated with teams to define, strategize, and implement marketing and web strategies.
Created and managed project plans, timelines and budgets.
Conducted regular reviews of operations and identified areas for improvement.
Gathered, organized and input information into digital database.
Educated staff on organizational mission and goals to help employees achieve success.
Collected, arranged, and input information into database system.
Generated reports detailing findings and recommendations.
Accurate Lab Manager
Plastic Technology Centre-Ministry Of Trade And In
Egypt
05.2010 - 05.2016
Set and oversaw quality assurance guidelines for laboratory work.
Resolved issues with product development from inception through post-commercialization processes.
Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Planned and coordinated new development programs to meet deadlines within $1m budget.
Developed and tested formulas for plastic products to find high quality, low cost options.
Interviewed, hired and trained lab technicians to perform experiments and analyze results.
Trained staff, scheduled work hours and assigned projects for 5-person work group.
Managed operational documents and produced reports detailing activities.
Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
Kept laboratory in compliance with applicable guidelines and laws.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Identified and communicated customer needs to supply chain capacity and quality teams.
Launched quality assurance practices for each phase of development
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Developed and tested formulas for plastic and additives products to find high quality, low cost options.
Trained staff, scheduled work hours and assigned projects for 5-person work group.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Managed senior-level personnel working in marketing and sales capacities.
Leveraged data and analytics to make informed decisions and drive business improvements.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Chemist - Plastics
Plastic Technology Center
Egypt
05.2006 - 04.2010
Prepared test methods for plastic products identification, analysis and verification according ISO and International standards.
Performed standardized tests on plastic raw materials and products compounds to observe fundamental differences in properties.
Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
Modified and adapted standard methods and procedures to solve analytical problems.
Traveled to 200 client sites to prepare and analyze environmental samples.
Assisted with collecting, identifying and packaging hazardous and non-hazardous waste products to comply with Resource Conservation and Recovery Act regulations.
Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
Contributed to team discussions and new project initiatives to advance progress and optimize profitability.
Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
Coordinated and performed analytical tests to comply with established standards and specifications.
Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
Carried out laboratory tests and experiments to analyze, identify and isolate chemical compounds.
Worked well in a team setting, providing support and guidance.
Self-motivated, with a strong sense of personal responsibility.
Gained extensive knowledge in data entry, analysis and reporting.
Education
Bachelor Degree - Chemistry/Botany
Faculty of Science
Alexandria University
09.1999 - 09.2004
Diploma - Biotechnology
IGSR
Alexandria University
06.2005 - 06.2006
Master Degree - Bioinformatics
BIOTECHNOLOGY DEPARTMENT
Alexandria University
05.2008 - 05.2011
Doctor Of Philosophy - Material Science ( Plastic And Additives)
IGSR
Alexandria University
08.2017 - 08.2020
Skills
Brand promotion
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Accomplishments
Special training courses for plastic products improvement and troubleshooting solutions
Attend Special events for sustainability and environmental responsibility for plastic .
Special events for recycling and sustainability awareness
Additional Information
Participation in market research for different projects as Plastic recycling in Egypt, Flexible packaging industry, filler masterbatch, Plastic additives market and Bioplastic technology.