REIL KAMALYOUSIF
Summary
Experienced Data Entry Specialist with extensive knowledge in entering data using (ERP and Odoo) systems. Strong background in purchasing management, quality control, and data analysis in industrial environments. Proficient in working remotely with digital management tools to ensure data accuracy and operational efficiency. Skilled in information management, report preparation, data entry, and utilizing various systems such as Odoo , contributing to improved productivity in a logistics environment. Seeking to apply my expertise to streamline workflows and achieve operational goals for companies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Agent
Egy Water for Filters Water Treatment and Purification Company
03.2024 - 01.2025
- Performed daily data entry by scheduling and confirming appointments for 35 customers using (Google Sheets), ensuring accuracy and consistency in customer and payment records
- Managed and updated customer data for 35 filter cartridge replacement appointments, ensuring timely and accurate record-keeping in (Google Sheets)
- Handled customer device malfunctions, referring them to the technical support department via the (Watfil system) for timely resolution, maintaining clear and accurate service records
- Referred customers interested in new device purchases to the installation department, entering customer purchase details into (Google Sheets) to ensure proper follow-up
- Processed an average of 100 customers calls per day, accurately documenting all customer interactions and updates in (Google Sheets) and (Watfil system)
- Ensured data accuracy when providing product information, updating customer records with precise details after each interaction
- Utilized (Watfil system) to track customer inquiries, manage data, and ensure accurate and efficient communication across departments
- Managed inbound and outbound calls efficiently, keeping detailed logs of each interaction and ensuring timely data entry for seamless service delivery
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Purchasing Team Leader
AL-SALAM Factory for Sanitary Napkins
06.2022 - 08.2023
- Managed data entry and updated purchase records using (Odoo system) to ensure accurate inventory and financial reports
- Ensured daily and monthly purchase data updates in (odoo system), including tracking transactions and ensuring alignment with financial records
- Generated updated reports based on entered data and presented them to management
- Improved data flow through (Odoo system) to ensure effective workflow
- Implemented policies to reduce cost and eliminate waste.
- Sourced vendors, built relationships, and negotiated prices.
Assistant Quality Control Manager
Sur International Investment Company
03.2019 - 06.2022
- Managed data flow related to quality through (ERP system) and analyzed report results to ensure accuracy and process improvements
- Entered available quality data into the system and generated regular reports to monitor production performance
- Ensured teams followed proper data entry procedures to maintain data quality in (ERP system)
- Documented inspection results by completing logs.
- Approved incoming materials by confirming specifications and taking measurement tests.
Final Line Quality Control Supervisor
Sur International Investment Company
01.2015 - 03.2019
- Entered and monitored production line data regularly via EXCEL sheet to ensure report accuracy
- Collaborated with the team to ensure accurate data entry and analysis using integrated tools within EXCEL sheet
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
Production Line Quality Assurance Supervisor
Sur International Investment Company
01.2013 - 03.2015
- Monitored regular data entry and ensured its accuracy in the system to match production standards
- Trained the team on how to enter data correctly into EXCEL sheet
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
Assistant Supervisor in Quality Assurance
Sur International Investment Company
01.2012 - 01.2013
- Took random samples from products and updated the data for comparison with approved standards
- Document that in excel sheet
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Worked with management team to implement proper division of responsibilities.
Education
Master of Business Administration (MBA) - Marketing
Sudan International University
03.2019
Bachelor of Science - Textile Engineering
Sudan University of Science And Technology
01.2012
Skills
- Document processing
- Data transcription
- Error identification
- Filing and data archiving
- Microsoft Excel
- Attention to detail
- Report development
- Mail handling
- File management
Certification
- Supply Chain Management Training Program, 07/31/22 - 08/02/22, Learned how to manage purchasing, transportation, and storage processes using to ensure smooth data flow.
- Digital Marketing Training Program (Online), 06/21/20 - 06/25/20, Learned digital marketing strategies and how to use social media to improve communication.
- Business Communication Training Program, 10/27/19 - 10/31/19, Improved communication skills for different work environments, including remote work.
- Customer Relationship Management (CRM) Training Program, 08/26/19 - 08/28/19, Training on CRM tools for customer relationship management strategy.
Languages
Arabic
Native language
English
Intermediate
B1
Arabic
Proficient
C2
Timeline
Call Center Agent
Egy Water for Filters Water Treatment and Purification Company
03.2024 - 01.2025
Purchasing Team Leader
AL-SALAM Factory for Sanitary Napkins
06.2022 - 08.2023
Assistant Quality Control Manager
Sur International Investment Company
03.2019 - 06.2022
Final Line Quality Control Supervisor
Sur International Investment Company
01.2015 - 03.2019
Production Line Quality Assurance Supervisor
Sur International Investment Company
01.2013 - 03.2015
Assistant Supervisor in Quality Assurance
Sur International Investment Company
01.2012 - 01.2013
- Supply Chain Management Training Program, 07/31/22 - 08/02/22, Learned how to manage purchasing, transportation, and storage processes using to ensure smooth data flow.
- Digital Marketing Training Program (Online), 06/21/20 - 06/25/20, Learned digital marketing strategies and how to use social media to improve communication.
- Business Communication Training Program, 10/27/19 - 10/31/19, Improved communication skills for different work environments, including remote work.
- Customer Relationship Management (CRM) Training Program, 08/26/19 - 08/28/19, Training on CRM tools for customer relationship management strategy.
Master of Business Administration (MBA) - Marketing
Sudan International University
Bachelor of Science - Textile Engineering
Sudan University of Science And Technology
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