Football
Remon Magdy
It Software
Cairo,C
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
Al Safwa Urban Development
01.2022 - 02.2023
- Responsible for assisting in the planning, design, installation, support, maintenance, and recovery of server and storage hardware/software that is used as part of the Microsoft Exchange, Active Directory, and Messaging-computing environment.
- Responsibilities include setting up user accounts and mailboxes, backup and restore operations, and security.
- Assisting in Manage permissions to monitor mailbox quotas/space and also to check where the email has stuck and made sure that the email reaches its destination.
- The incumbent is to work collectively with a team of servers and network engineers to ensure the stable operation of Exchange e-mail messaging systems.
- Monitor each and every part of the operating system like checking the disk space at regular intervals, checking the software versions.
- Run the diagnostics on the services which are essential for a server to run
- Resolve escalated email routing, connectivity, and filtering support issues.
- Assist with large-scale Exchange migrations.
- Resolve support tickets and requests.
- Monitor, document, and report on system utilization and capacity.
- Monitor virus and spam filtering statistics and success rates.
- Monitor backups and perform periodic test restores.
- Consistently make a good first impression when answering customers questions and technical issues
- Other related tasks or duties as assigned or required, and will be under supervisory.
Education
Bachelor of Management Information Systems -
04.2001 -
Skills
Software Installation
Desktop support
Data Recovery
System enhancement
Interests
Timeline
IT Support Specialist - Al Safwa Urban Development
01.2022 - 02.2023
Alson Academy - Bachelor of Management Information Systems,
04.2001 -