Remon Malak Beshay
Summary
Highly motivated professional with a strong work ethic, eager to contribute combined knowledge and skills to enhance business performance. Adapts quickly to different processes and excels in both individual and team capacities, driving company objectives. Resourceful and results-driven, passionate about growth and efficiency to meet company needs and increase service value. Thrives on new challenges and is a fast learner, continuously seeking opportunities for professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Porperty Manager
Dancenter Denmark
05.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
Flight Coordinator
Copenhagen Flight Services
12.2022 - 04.2024
- Utilized organizational abilities to ensure all flight documents were accurately completed in a timely manner
- Ensured that all necessary paperwork was properly filled out prior to departure
- Developed strong customer service skills while coordinating international and domestic flights
- Created detailed reports regarding the status of all flights under my supervision
- Inspected aircrafts before takeoff to verify that all safety measures had been taken care of
- Managed multiple tasks simultaneously while ensuring all safety protocols were followed
- Demonstrated effective communication skills while interfacing with customers, pilots, and other personnel
Lead Passenger Service Agent
Menzies Aviation
12.2021 - 12.2022
- Resolved customer complaints in a timely and professional manner
- Collaborated closely with other departments within the airline industry, including ramp agents and airport operations personnel
- Worked proactively to anticipate customer needs and provide solutions accordingly
- Efficiently handled ticketing duties, including issuing tickets and boarding passes, accommodating special requests, and providing information on flight schedules
- Demonstrated strong organizational skills while managing multiple tasks simultaneously in a fast paced environment
- Processed check-ins for flights utilizing advanced computer systems to ensure accuracy of passenger records
Restaurant Manager
Burger Shack Group ApS
02.2017 - 11.2021
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Cultivated positive relationships with customers through excellent hospitality services
- Provided leadership by setting clear expectations for team members
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Analyzed customer feedback and implemented strategies to improve service
- Monitored restaurant equipment to schedule maintenance and repairs
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
Assistant Restaurant General Manager
Max Hamburger AB
09.2015 - 04.2017
- Managed a team of 48 employees, providing direction and guidance to ensure high standards of service
- Scheduled and directed staff in daily work assignments to maximize productivity
- Tracked inventory and ordered supplies to prevent stock-outs
- Utilized excellent organizational skills to ensure accuracy of all orders, resulting in increased profits
- Demonstrated strong leadership abilities by leading weekly meetings with staff to discuss goals, objectives and performance reviews
- Identified opportunities for process improvement initiatives that resulted in more efficient workflows
- Assisted in implementing sales plans and controls to meet or exceed financial goals
- Scheduled staff hours and allocated resources to maximize team member performance
- Resolved customer complaints quickly and professionally while ensuring customer loyalty was maintained
Restaurant Shift Manager
McDonald's
06.2012 - 03.2014
- Provided guidance and mentorship to junior staff members in order to increase their productivity
- Ensured all health codes were followed correctly while maintaining a clean work area
- Organized daily shift operations, including assigning tasks and ensuring compliance with food safety regulations and quality standards
- Demonstrated excellent communication skills by effectively communicating with guests, coworkers, vendors, management
- Monitored cash registers to ensure accuracy of transactions and prevent loss or theft
- Coordinated scheduling of staff and ensured adequate coverage during peak hours
- Successfully managed a team of up to 15 employees in a fast-paced environment, demonstrating strong leadership and organizational skills
- Scheduled staff hours and allocated resources to maximize team member performance
Education
Academy Profession Degree - IT Networking
Copenhagen School of Design and Technology
11.2024
Bachelor in Law - international Law
Alexandria University, Faculty of Law School
09.2014
High School Diploma -
Ahmed Orabi Military High School
06.2003
Skills
- Complex Problem Resolution
- Proactive Safety Mindset
- Effective Organizational Skills
- Change Adaptability
- Analytical Decision-Making Skills
- Regulatory Compliance Knowledge
- Aviation Operations Management
- Dedication to Enhancing Customer Experience
- Conducted Performance Reviews
Certification
- Certification in Amazon Web Services 'Cloud Computing'
- Prepare Data for Exploration
- Ask Questions to Make Data-Driven Decisions
- Foundation Data everywhere
Languages
Arabic
Danish
English
Personal Information
- Date of Birth: 02/08/86
- Nationality: Egyptian
Timeline
Porperty Manager
Dancenter Denmark
05.2024 - Current
Flight Coordinator
Copenhagen Flight Services
12.2022 - 04.2024
Lead Passenger Service Agent
Menzies Aviation
12.2021 - 12.2022
Restaurant Manager
Burger Shack Group ApS
02.2017 - 11.2021
Assistant Restaurant General Manager
Max Hamburger AB
09.2015 - 04.2017
Restaurant Shift Manager
McDonald's
06.2012 - 03.2014
Bachelor in Law - international Law
Alexandria University, Faculty of Law School
High School Diploma -
Ahmed Orabi Military High School
Academy Profession Degree - IT Networking
Copenhagen School of Design and Technology
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