REYNAN ALMACEN

• Taking orders of customer, assisting customer regarding about menus, set up on table, delivering food starting from appetizer to desert, clearing up or busing out table for next coming customers
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• Preparing meals by weighing, measuring, and mixing ingredients, cooking meals, checking ingredients for freshness, and arranging and garnishing the dishes, In charge of ensuring that the kitchen and equipment are properly cleaned and maintained, Taking orders of the customer, Set up the utensils on the table, Delivering food starting from appetizer to desert, clearing up or busing out the table for next coming customers

• Verified customer name and accounts, Confirming customer data, Assisting customers regarding their concern, Reminding customers regarding their payments and subscriptions
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions
• Maintained and managed customer files and databases
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests
• Responded to customer calls and emails to answer questions about products and services

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems, take orders from customers for food or beverages, making sure customers receive good and quality foods, Preparing restaurant equipment's for the operation
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations
• Prepared food items accurately and quickly, adhering to strict food safety guidelines
• Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction
• Maintained a clean and organized work environment for improved customer experiences
• Kept customers and crew areas organized
• Contributed to the achievement of sales targets through upselling food items when applicable
• Provided exceptional customer service, resulting in increased repeat business and positive reviews

• In charge setting up tables' utensils, Greeting and welcoming guest coming in restaurant, take orders from customers for food or beverages, making sure customers receive good and quality foods, delivering food starting from appetizer to desert, clearing up or busing out tables for next coming customer

• Training new crew about the proper procedures and standards in work, A model, leader, coach and teacher to other crews, making sandwiches order by customers, giving good service to customers, preparing all food and equipment needed in operation, checking all products that is in critical, taking orders and suggesting products to customers
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
• Trained and mentored 3 new personnel hired to fulfill various roles

. Auditing all items, input and output, assisting customer in items needed, maintaining organization and cleanliness of items, Aiming or target quota given by company, suggesting item to gain or earn sales, Greeting and welcoming customer in, assembling items and displaying

• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Organized and detail-oriented with a strong work ethic
• Resolved problems, improved operations and provided exceptional service
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

. Supported cashier duties, expediting transactions and minimizing wait times for customers

• Supported team members and management by going above and beyond to meet goals
• Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers
• Inspected items for defects and damage
• Developed strong product knowledge across multiple departments to better assist customers with their purchasing decisions
• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals
• Completed daily orders with expert picking and packing of shipments
• Managed inventory rotation tasks, ensuring freshness of perishable goods for improved customer satisfaction
• Stocked shelves and displays 6 days per week to maintain active inventory