RIHAM MAMDOUH ARAFA

Professional IT Training Manager

Giza

Summary

To build a long-term career in ICT Industry, Organizational Development, and Project Management fields with opportunities for career growth. Employing and using my technical and personal skills to achieve the organization's targets and goals aside with my professional career aspiration. Learning more and generating innovative ideas to enhance the working environment, processes and outputs, and to develop the returns on the team capabilities and gained skills.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

years of professional experience

Work History

Tech-Ambassador , Wazeefa Tech (Governmental Initiative) Programs Manager

Information Technology Institute (ITI), Smart Village Egypt

04.2022 - Current

Building and providing the strategic plan to achieve the targeted goals.
Managing and directing the Programs’ teams with focusing on team achievement as target.
Managing relations with external parties (Companies, strategic partners) to increase the programs performance
Building the programs’ structure and processes attached with specified KPIs
Reviewing the technical and financial contents with related professionals to issue the programs’ tracks with reference to the market needs.

Governance Manager

Information Technology Institute (ITI), Smart Village Egypt

09.2019 - 03.2022

Proposing required development in working plans and procedures to reach best performance.
Performance evaluation and control
Evaluating teams’ performance efficiency
Applying and evaluating efficiency keys and factors

Researcher – Research and innovation Department

Information Technology Institute (ITI), Smart Village Egypt

03.2019 - 09.2019

Participating in Innovation competition.
Providing research reports for new/ proposed training programs
Studying and proposing new methodologies and tools used in providing ICT training

Deputy of Projects Department Manager

Information Technology Institute (ITI), Smart Village Egypt

10.2015 - 10.2018

Building strong relations with business Partners as (ICT companies, IC Professionals, Universities contact persons and Governorates management and directing candidates).
Planning, organizing and managing the yearly training programs for 30+ training paths , and more than 10+ sub-programs covering the 27 Egyptian governorates
Monitor for trends across the Universities and developing specialized institute and ICT international companies in order to develop and prioritize the new professional training tracks.
Attending Events and business meetings for more knowledge on the market and technologies’ trends.
Searching and finding more business opportunities for better business development, and positioning ITI in the market.
Managing all the HW, Software financial and Human resources to achieve the department target and satisfy customers’ requirements.
Managing teams of admins, coordinators and technical teams in basically 7+ branches and training locations to implement the training plan efficiently.
Draft, develop and edit guidelines, templates, and research guides to be used in business operations.
With strong link with organization internal systems and departments, and matching with strategic plans.
Develop, maintain, and improve process maps, instructions, and forms.
Participate in outreach and communication plans for assigned ITI initiatives.
Create reports and briefings for the ITP- ITI team members and others.
Managing and developing relations with and among staff.

Member of the Technical Office – for the Minister first Assistant

Ministry of communication and Information Technology – Egypt

07.2014 - 09.2016

Responsible for managing teams to build and develop reports for development plans
Studding and recommending set of development trends and business trends on global world directed.
Participating in strategic teams for local and global events and conferences.
Participating in the Budgeting meetings.
Participating in strategic planning meetings.
Working with governmental teams in a group of local development projects.